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Academic Mentor

7 months ago

Bengaluru Karnataka, India Exzellenz Career Shapers Private Limited Full time

**Role Description**:
This is a full-time on-site role for a Academic Mentor at Hello Mentor. As a Customer Relationship Specialist, you will be responsible for ensuring customer satisfaction, providing customer support, and maintaining effective communication with our students/parents. You will utilize your analytical skills to identify and address customer needs and concerns and provide exceptional customer service to enhance their overall experience.
- Understand requirement of students/parents
- Making a detailed plan of counselling/admission process
- identify best suited list of counselling & colleges to apply.
- Handholding for complete cycle of admission process

**Qualifications**:

- Customer Satisfaction, Customer Support, and Communication skills
- Analytical Skills and attention to detail
- Strong Customer Service mindset
- Ability to effectively handle customer issues and resolve conflicts.
- Excellent interpersonal and problem-solving skills
- Prior experience in customer service or a related field is a plus.
- Knowledge of career counselling, medical education, NEET UG/PG Counselling is plus.
- Bachelor’s or master’s degree in any field
- Knowledge of MS Excel
- Presentation skills
- Excellent research skills

**CTC & Other Benefits Details**:

- CTC Range 400,000-600,000 per Annum
- 30 Annual leaves + 20 Govt Holidays
- Long vacation during new year
- Laptop and Phone Provided
- PF, Health Insurance, Team Lunches
- Great job satisfaction
- Immense learning & personal development

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you an immediate joiner ?

**Education**:

- Bachelor's (required)

**Language**:

- Kannada (required)

**Location**:

- Bengaluru, Karnataka (required)

Work Location: In person