Voice Associate

1 month ago

Coimbatore, India eNoah iSolution India Pvt Ltd Full time

**About Us**:
eNoah is a reputed global industry leader offering cutting-edge BPO and IT solutions worldwide. We provide best-in-class support services to Fortune 500 companies in the Integrated Health, Insurance,
Manufacturing, and Automotive domains.

**With strong domain focus, our uniquely designed solutions are vertically integrated and delivered through a client-intensive, relationship-based global delivery model.**
**eNoah is ISO 27001-certified and HIPAA compliant.** We enjoy repeating business from every one of our clients due to our uncompromising focus on complete client satisfaction. We achieve this through rigorously high standards for team expertise, emphasis on consistent quality, and strict adherence to punctual delivery schedules. eNoah’s mature and established service delivery setup helps clients pilot business and IT processes with a focus on metrics-driven outcomes that exceed customer SLAs.

**International Voice Process - AR Caller**
**JOB DESCRIPTION**

**Responsibility of the job**
- Troubleshoots consumer problems, identifies the request and take appropriate measures as per guidelines.
- Provide consumer support by phone. Serves as primary contact for inbound consumers.
- Tracks and documents inbound support requests and ensure proper notation of the conversation.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time
- May provide guidance and/or mentoring to less experienced associates
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills along with analytical skills.
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment

**Requirements-Work Experience**
- We hire Graduates / Undergraduates for this role.

**Education**
- Any degree

**Skills**
- Willing to work for Night Shift
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills along with analytical skills.
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment

**Mode of Interview**: Face to Face / Skype
**Interview Rounds**: Team Lead / Project Manager / HR
**Salary CTC**:2.10 Lakhs to 2.80 Lakhs per annum + Night Shift Allowance + Food (Dinner)

**Venue: eNoah iSolution India Pvt Ltd,**
Classic Towers, 101, 1547, Trichy Rd,

Coimbatore - 641018

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

COVID-19 considerations:
Common Surfaces are sanitized regularly.

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)
- Voice: 1 year (preferred)

Work Location: One location

**Speak with the employer**
+91 9884919111

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