Process Associate

2 weeks ago


Bengaluru Karnataka, India Click1 consulting services Full time

**Responsibilities**
- Respond to customer queries and customers concern over phone.
- Making outbound calls to Customers as required.
- Provide support for Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

**Qualifications we seek in you**

**Minimum qualifications**
- Fresher with excellent verbal communication with intellectual presence of mind.
- Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
- Excellent communication skills in English and Hindi.
- Ability to provide great customer experience / solve customer issues/ Ability to upsell
- A capacity to work on a computer efficiently for extended periods of time
- Meeting the process CTQ’s on a daily/weekly/monthly basis

**Preferred qualifications**
- Previous experience in a Banking or financial services role
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible 24/7, 5 Days working schedule (including weekend shift)
- 24X7 Inbound Customer Care Support for Premium customers

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to Commute:

- Bangalore, Karnataka (required)

Work Location: In person

**Speak with the employer**
+91 9330018632



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