Associate - Oversight Operations - Sourcing Desk

4 weeks ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

Firm-wide Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across JPMC. This group provides consistent monitoring of all Third Party activities in order to ensure compliance to the Third Party Oversight (TPO) standards and Global Technology Standards. Within Firm-wide SOS, the Oversight Operations team is responsible for brokering all Onboarding and Steady State commercial actions (recertifications, extensions, amendments, and updates) on all engagements across all LOBs and Regions following standard operating procedures within the JPMC TPO Policy framework.

Primary Duties and Responsibilities:

- End to End engagement brokering for Onboarding and Steady State commercial activities as per the TPO Program
- Ensure all TPO activities within the portfolio are delivered in a manner consistent with TPO policy and regulatory guidance across all risk engagements
- Acts as TPO Process and Tool SME for the business Delivery Managers and Portfolio Managers
- Support new DMs to understand the TPO Program and process
- Face of TPO to Delivery Managers, Executive Sponsors and Portfolio Managers from the Line of Business (LOB)
- Ensure SOS duties are delivered in an efficient, effective and sustainable way in line with internal SLA's, KPIs/KRIs
- Ensure all TPO activities within the portfolio are delivered in a manner consistent with business objectives, TPO policy and regulatory guidance
- Determine appropriate process for third party engagements (Out of Scope, Specialized Service Categories, COMPASS, etc.)

**Qualifications - Internal**
- 5+ years relevant work experience in Operations, Oversight & Control, Vendor Management, or related roles pertaining to knowledge of risk management and control principles with total work experience of 8+ years
- The role requires extensive interaction with internal customers. Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at the senior management level with effective collaboration skills
- Effective time management and multitasking skills-ability to consistently achieve deadlines independently
- Broad understanding of regulatory compliance requirements, and experience in managing Internal Audit or Regulatory communications
- Strong organizational management skills, including expertise in issue and conflict resolution
- Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
- High level knowledge of TPO standards and experience with Corporate Sourcing and Standard TPO systems is preferred

**Qualifications - External**
- Bachelor's degree or equivalent work experience required
- 5 years experience in financial services industry with background in Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor/ Project Management or related roles
- The role requires extensive interaction with internal customers. Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at the senior management level with effective collaboration skills
- Effective time management and multitasking skills-ability to consistently achieve deadlines independently
- Broad understanding of regulatory compliance requirements, and experience in managing Internal Audit or Regulatory communications
- Strong organizational management skills, including expertise in issue and conflict resolution
- Strong business analysis skills to enable efficient, accurate and objective decision making
- Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
- High level knowledge of TPO standards and experience with Corporate Sourcing and Standard TPO systems is preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental

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