Operations Administrator
2 months ago
**Profile: Operaion Specialist**
**Experience: 2+ Years**
**Location: Greater Kailash - 2**
**Word Mode - Hybrid**
**Responsibilities for Operations Specialists**:
- Must have worked for an IT start-up and managed operations. Ideally for an Edu-tech
- Strong English Communication is a must
- Research, and help enrol new counsellors, educators, practitioner, recreational studios
- We require energetic, willing to learn operational specialists to perform multiple tasks including research, onboarding of tutors, cold-call tutors, perform data analytics, data entry etc.
- Understand the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
- Rotates through our divisions of responsibility and provides ideas to grow and improve the business.
- Engages with customers, clients and provides service and/or sales.
- Provide suggestions to management for improving customer service and internal processes.
- Learns and becomes proficient on backend software systems.
- Assists in creating performance reports, competitive reports, reports to facilitate growth of operations
- Processes customer and account source documents by reviewing data for deficiencies.
- Maintains operations by following policies and procedures and reporting needed changes.
- Handles Tutor Support and Customer Support Queries. Can be at varied hours.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Should be willing to network, take increasing amount of responsibility, be effective in communication, assist and contribute to the team
- Experience with content creation a plus, even if not professionally
- Perform multiple operational tasks to help grow business
**Salary**: ₹25,289.77 - ₹42,104.53 per month
**Benefits**:
- Flexible schedule
- Internet reimbursement
Schedule:
- Morning shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Greater Kailash, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you comfortable with the Greater Kailash location?
- What is your notice period?
**Experience**:
- Operations management: 2 years (preferred)
- total work: 2 years (preferred)
- IT Company: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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