Last Mile Escalation Executive
5 months ago
Responsibilities:
- Manage and resolve last mile escalation cases promptly and efficiently.
- Coordinate with logistics partners to address customer concerns related to delivery issues.
- Monitor delivery operations and ensure adherence to service level agreements.
- Communicate effectively with customers to provide updates and resolution of delivery problems.
- Collaborate with internal teams to streamline escalation processes and improve customer satisfaction.
- Utilize logístical expertise to troubleshoot and prevent delivery delays or errors.
**Requirements**:
- Previous experience in logistics escalation handling, particularly in last mile logistics.
- Proficiency in remote work environments.
- Strong communication and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Comfortable working independently and collaborating with cross-functional teams.
Location: Remote (Work From Home)
Pay: ₹16,000.00 - ₹21,000.00 per month
**Benefits**:
- Health insurance
- Work from home
Schedule:
- Day shift
Work Location: Remote
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