Client Relationship/customer Success/key
2 weeks ago
Develops Healthy Customer Relationship
- Enhances Product Training
- Evaluate and Analyze Client Needs
- Builds Trust and Transparency with Clients
- Onboards New Clients
- Acts as a Customer Advocate
- Encourages Customers to Upgrade their Products
- Promotes Customer Loyalty
- Meet quarterly and annual renewal and upsell targets
- Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients
**Required Skills**:
- 2+ years of experience of Managing clients/Customer success roles with B2B clients.
- Customer success managers are the link between customers and our business, so they need to communicate effectively with customers and team members.
- Customer success managers must be able to understand and address customers' concerns, questions, and issues.
- Customer success managers must build strong relationships with customers and coworkers.
- Coming up with long-term solutions that will benefit both the customer and the company is essential for this role.
- Critical thinking and analytical skills
**Job Types**: Full-time, Permanent
Pay: ₹500,000.00 - ₹800,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Life insurance
- Paid time off
Day range:
- Monday to Friday
Shift:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Travel requirement:
- No travel
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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