Call Center Executive

5 months ago


Trichur, India IRISH EXPERT LLP Full time

**Position: - Call Centre Executive**

**Year of Experience: - 1 yr to 2 years**

**Qualification: - HSC/Graduate**

**Location:

- Thrissur**

**Salary: 15 K to 20 K**

**Job Description:

- **

Ø Manage large amount of Inbound and outbound calls in a timely manner.

Ø Enter new customers information into system.

Ø Identifying Students/Parent’s needs, clarify information and give proper suggestions.

Ø Meet personal/team targets.

Ø Taking part in timely training and other learning opportunities to expand knowledge of organization.

Ø Building lasting relationships with customers and other team members based on trust and reliability.

Ø Document all call information according to standard operating procedures.

Ø Identify and assess customers’ needs to achieve satisfaction.

Ø Build sustainable relationships and trust with customer through open and interactive communication.

Ø Provide accurate, valid and complete information by using the right methods/tools.

Ø Handle customer complaints, provide appropriate solutions and alternatives.

Ø Keep records of customer interactions, process customer accounts and file documents.

Ø Follow communication procedures, guidelines and policies.

Ø Inter department coordination

Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration

Ø Outbound Calls - Feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow up

Ø Chat - Online chat discussions with customers regarding queries about product, delivery schedule, placing orders

Ø Inter department coordination

Ø Coordinate with the delivery team and the customers during actual delivery

**Required Skills**:

- Ø Excellent in communication

Ø Good Communication in English/Malayalam / Hindi/ Tamil

Ø Good personality

Ø Must be computer savvy

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Trichur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 9778469647


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