Tele Calling Executive
5 months ago
The Company**:ELO Bakes**
"Elo Cakes is your go-to destination for delicious, rich, smooth, and soft cakes. Whether it’s a birthday celebration, an anniversary, or any special occasion, we’ve got you covered Our passion lies in crafting unique and flavorful cakes that leave a lasting impression. Visit Elo Cakes and indulge in a slice of happiness"
**Responsibilities**:
- **Handle Incoming Calls**:
- Answer incoming calls promptly and professionally.
- Respond to customer inquiries, product queries, and service-related issues.
- Provide accurate information about our cake products, pricing, and delivery options.
- Address customer complaints or concerns with patience and empathy, striving for swift resolution.
- **Make Outbound Calls**:
- Initiate outbound calls to potential customers to promote our cake products and services.
- Follow up on leads generated through marketing campaigns or customer inquiries.
- Conduct cold calling activities to identify and engage with potential clients.
- Effectively communicate the features, benefits, and uniqueness of our cakes to prospective customers.
- **Sales and Lead Generation**:
- Achieve sales targets by effectively promoting our cake products and upselling additional items.
- Generate leads through proactive outreach efforts and maintain a pipeline of potential customers.
- Identify opportunities for cross-selling and suggest complementary products to enhance customer experience and increase sales revenue.
- **Maintain Customer Relationships**:
- Build and maintain strong relationships with existing customers through regular follow-up calls.
- Ensure customer satisfaction by addressing their needs and concerns in a timely and efficient manner.
- Gather feedback from customers regarding their preferences, satisfaction levels, and suggestions for improvement.
- **Data Management and Reporting**:
- Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
- Update customer databases with relevant information obtained during calls.
- Prepare daily, weekly, and monthly reports on call activities, sales performance, and customer feedback.
**Requirements**:
- Graduate
- Min 1 year (Sales) experience
- Good communication skill
- Fluency in English and Malayalam
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Sales: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Ability to Relocate:
- Ernakulam, Kerala: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7736947222
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