Service and Communication Trainer

2 weeks ago


Faridabad, India Lenskart Full time

New Hire and schedule regular training sessions.
- Understand Refresher needs and Content for effective delivery.
- Complete daily tracking, including end of day course evaluation and trainee

assessments.
- Research product information for assigned department by attending team meetings

and periodic calibrations sessions, side by side observations, and call monitoring for training

department purposes.
- Maintain updated course and training evaluations for management revie
- Demonstrate effective presentation skills
- Demonstrate effective questioning skills and techniques to gauge learner

understanding
- Basic understanding of MS office, required for maintaining training reports
- Identify individual and team skills gaps.
- Minimum of 1.5 to 4 years experience in training.
- Experience working in a BPO or call centre setup.
- Analytical bent of mind
- Process and SOP oriented
- Open to commute across Faridabad and Gurgaon daily.



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