Assoc Dir-experience Design

6 months ago

Chennai Tamil Nadu, India Verizon Full time

**When you join Verizon**:
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

**What you’ll be doing...**:
As an Associate Director - Experience Design, you'll be handling experience designers and leading teams on multiple, wide-ranging, and sophisticated design programs or products for Assisted Channel - Call Center XPs portfolio. At this management level and higher, you have several years of experience in design, having specialist and generalist skills. You share high expertise of core design capabilities, and process leadership, and have formal management duties supporting the professional development of direct reports. Additionally, you tackle increased responsibility in team resourcing and project planning and spend more time on partner collaboration. At this level the focus is typically on leadership for a single team.
- Planning & facilitating team activities to identify design problems and opportunities and align with priorities.
- Facilitating and inspiring creative concepting. Provide directional input.
- Advocating for adoption of a design system, and guiding teams in the evolution of the design system.
- Collaborating with user research teams to plan and facilitate analysis of observations to develop insights.
- Mentoring teams to communicate proposed solutions to partners in business terms. Anticipating the organizational impact of proposed solutions.
- Recognizing, tracking, and communicating issues, accomplishments, milestones, to team and partners.
- Projecting confidence that compels people to follow and encourage the best from a team.
- Owning relationships with and facilitate meetings with Business Unit Owners and executive leadership.
- Making partners stronger by advocating design-led processes and best practices.
- Receiving mentoring in supporting professional development of designers.
- Encouraging design community participation through group events/activities.
- Identifying opportunities, advocating for and elevating Verizon design by shaping external narrative and messaging for Verizon design.

**What we’re looking for...**:
You're a design leader who guides teams to deliver best-in-class design solutions grounded in user, product, tech, and business requirements through collaboration with partners. You focus on the growth of individual team members and designing with partners. Designers look to you for direction, and your peers and other directors look to you for a fresh perspective. You take ownership for the outcomes of your team's efforts.

You'll need to have:

- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant work experience.
- Experience in consumer-facing design management.
- Experience in digital design & user centric design overall.

Even better if you have one or more of the following:

- Bachelor’s or Advanced degree in Design
- Portfolio of all professional work, may include teaching work and/or independent projects and role in guiding teams and shaping processes in addition to delivering best-in-class work.
- Experience leading design teams in framing and solving ambitious problems on multiple design programs or shipped products with a large user base.
- Contributed to overall product success.
- Experience driving innovative efforts that uncovered new value with new kinds of experiences.
- Experience playing a lead role in coordinating broader business, technical, and customer success factors.
- Demonstrated thought leadership.
- Experience mentoring other designers.
- Experience managing a team of designers.

**Why Verizon?**

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.
- We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.
- Your benefits are market competitive and delivered by some of the best providers.
- You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.
- We offer generous paid time off benefits to help you manage your w

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