Sales and Customer Service Executive, English Online

1 month ago


Mumbai, India British Council Full time

Sales and Customer Service Executive, English Online

**Date**:03-Jan-2023

**Location**: Mumbai, South Asia, IN

**Company**:British Council

**English Online**
**Sales and Customer Service Executive - contract**

**Based in anywhere in India - 100% online**

**Immediate start date (on successful screening completion)**

This is an opportunity to play a key role in delivering an excellent customer experience to the British Council’s flagship 100% online learning product for Adults - English Online.

English Online is aimed at adults learning English worldwide, who are absolutely committed to improving their English. Classes are designed around real-life topics and students undertake practical language tasks in group and private classes. It offers a flexible timetable, personalised learning paths and globally connected classrooms. We’re looking to build our international Customer Support team to provide an ‘always on’, 24/7 timetable, customer experience.

As well as providing an outstanding customer experience for our students, you’ll play a key role in helping us learn more about our customers and in supporting commercial success. We’re a fast-moving global business so you should be able to adapt quickly and enjoy trying out innovations in online Customer Support.

**Essential skills, experience and qualification required**:

- Minimum language requirements: English Minimum C1 CEFR.
- Excellent communication skills - written and spoken.
- A high level of attention to detail.
- Diploma/Degree or equivalent qualification, or equivalent work experience (at least 2 years).
- Substantial experience in a customer service role.
- Experience of working in an international context and with international customers.
- Ability to manage, schedule and prioritise multiple tasks.
- Experience of Customer Relationship Management (CRM) platforms and reporting tools.
- Right to work in India.

**Desirable Requirements**:
**Desirable Role Specific Knowledge & Experience**:

- B2C sales and/or marketing experience.
- Experience in the education industry - particularly in the ELT sector.
- Working knowledge of General Data Protection Regulation (GDPR) legislation and data governance.
- Experience of multi-country working.
- Experience providing customer support in an online environment.

**This a 100% remote role so you will need a high-speed internet connection and a laptop.**

**This role requires a flexible approach to shift patterns, including evening and weekend working, and all members of the team will be timetabled to ensure coverage across global time zones. While your shift may vary depending on scheduling needs, your expected working hours will be 08:30 to 16:30 UTC +5:30/**
**India Standard Time (IST) and your work week will be Tuesday to Saturday.**

**Process**:

- As soon as you’ve accepted you can start the onboarding and pre-appointment screening.
- Once that’s done you can join our international Customer Support team.

**Please note the following**:



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