Project Coordinator

8 months ago


Jaipur Rajasthan, India Techno Software Full time

Job Overview:
Key Responsibilities:
Post-Sales Process Analysis:
Evaluate and analyze the existing post-sales processes to identify bottlenecks, inefficiencies, and opportunities for improvement.

Collaborate with cross-functional teams to gather data and insights related to post-sales activities.

Customer Satisfaction Enhancement:
Monitor and assess customer satisfaction metrics related to post-sales interactions.

Develop strategies to enhance customer satisfaction and loyalty through post-sales services.

Data Analysis and Reporting:
Utilize data analytics tools to extract meaningful insights from post-sales data.

Prepare and present reports to management, highlighting key performance indicators and areas for improvement.

Process Optimization:
Recommend and implement process improvements to streamline post-sales workflows.

Work closely with relevant teams to ensure seamless integration of optimized processes.

Stakeholder Collaboration:
Collaborate with sales, customer support, and product teams to understand the end-to-end customer journey.

Foster strong communication channels to address post-sales challenges and opportunities.

Documentation and Training:
Document updated post-sales processes and procedures for reference and training purposes.

Provide training and support to internal teams on new and optimized post-sales workflows.

Technology Integration:
Explore and recommend technology solutions to enhance post-sales operations.

Collaborate with IT teams for the implementation of relevant tools and systems.

Qualifications:
Bachelor's degree in Business, Management, or a related field.

1 to 3 years of experience in a business analyst role, with a focus on post-sales processes.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Proficiency in data analysis tools and Microsoft Office suite.

Familiarity with customer relationship management (CRM) systems is a plus.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Application Question(s):

- Are you ready to rellocate to Jaipur?

Work Location: In person


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