Contact Centre Representative Gsc's

1 week ago

Hyderabad, India HSBC Full time

**Business**:Contact Centre ( WPB )**

**Open positions: 1**

**Role Title**:Contact Centre Representative**

**Global Career Band: 8**

**Location **_(Country / City)_**:Hyderabad**

**Recruiter Name**: Jamal Unnisa**

**Why join us?**

Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

**The Opportunity**:
Receives general inbound customer calls in a contact center environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and whilst maintaining quality and compliance.

**What you’ll do**:

- Delivers what is promised in line with customer expectations
- Handling complaints/difficult customers and offering first contact resolution ensuring good customer experience
- Strive to achieve the Call Centre KPIs as an individual target and Team target.
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Providing accurate information to customers and striving for zero-error rate
- Preparing written correspondence for customers on request with accuracy and timeliness
- Owns and resolves issues and understands how and when to escalate
- Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team

Requirements

**What you will need to succeed in the role**:

- Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
- Good prioritizing, planning and organizing skills.
- Adaptable and flexible to change.
- Domain Knowledge required.
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required

**What additional skills will be good to have?**
- All applicants must have successfully completed their probation period.
- All applicants must have a minimum performance rating of ‘Good’ and behavioral rating of ‘Strong’ in the last two appraisals.
- All L8 and L7 applicants should have served at least 18 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
- Application form should be submitted along with the current CV
- The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD

  • Contact Centre Representative Gsc's

    2 weeks ago

    Hyderabad, India HSBC Full time

    -Job description **Business**:Contact Centre ( WPB )** **Open positions: 1** **Role Title**:CCSS Representative III** **Global Career Band: 8** **Location **_(Country / City)_**:Hyderabad** **Recruiter Name**: Jamal Unnisa Begum** **Why Join Us**: Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective...

  • Contact Centre Representative Gsc’s

    2 weeks ago

    Hyderabad, India HSBC Full time

    -Job description **Business**: RBWM **Open positions**:1 **Role Title**: Contact Centre Representative GSC’s **Global Career Band**:8 **Location**: Hyderabad **Recruiter Name**:Jamal Unnisa **Why join us?*** **Role Purpose** Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition....

  • Contact Centre Representative Gsc's

    3 weeks ago

    Hyderabad, India HSBC Full time

    **Business**:CONTACT CENTRE :SERVICE & SALES** **Open positions: 1** **Role Title**:Contact Centre Representative** **Global Career Band: 8** **Location **_(Country / City)_**:Hyderabad** **Recruiter Name**:Jamal Unnisa** **The Opportunity**: Receives general inbound customer calls in a contact centre environment typically on a single product and or...

  • Contact Centre Representative Gsc's

    4 weeks ago

    Hyderabad, India HSBC Full time

    **Business**:CONTACT CENTRE :SERVICE & SALES** **Open positions: 1** **Role Title**:Contact Centre Representative** **Global Career Band: 8** **Location **_(Country / City)_**:Hyderabad** **Recruiter Name**: Jamal Unnisa** **The Opportunity**: Receives general inbound customer calls in a contact centre environment typically on a single product and or...

  • Contact Centre Representative Gsc's

    2 weeks ago

    Hyderabad, India HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Contact Center Representative Gsc''s

    1 week ago

    Hyderabad, India HSBC Full time

    **Business**:CONTACT CENTRE :SERVICE & SALES** **Open positions: 1** **Role Title**:Contact Centre Representative** **Global Career Band: 8** **Location **_(Country / City)_**:Hyderabad** **Recruiter Name: Jamal BEGUM** **The Opportunity**: Receives general inbound customer calls in a contact centre environment typically on a single product and or...

  • Fraud Officer-gsc’s

    2 weeks ago

    Hyderabad, India HSBC Full time

    **Business**:Fraud Operations** **Open positions**:1 **Role Title: FRAUD OFFICER-GSC’S** **Global career Band:8** **Location (Country/city) - **India**-** Hyderabad **Recruiter Name**: Kalim uddin **Why Join us**: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level...

  • Inbound Contact Centre Team Lead

    5 days ago

    Hyderabad, Telangana, India Kotak Mahindra Bank Limited Full time

    Job Role SummaryIn this role, you will lead a team of customer service representatives handling inbound calls in Retail Liabilities. Your key responsibilities will include managing team performance, planning service levels, and monitoring business metrics. To succeed in this role, you will need excellent communication skills, leadership abilities, and the...

  • Fraud Officer-gsc’s

    2 weeks ago

    Hyderabad, India HSBC Full time

    **Business**:Fraud Operations** O**pen positions**:1 **Role Title: FRAUD OFFICER-GSC’s** **Global career Band:8** **Location (Country/city)-** Hyderabad **Recruiter Name**: Kalim uddin **Why Join us**: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements...

  • Everyday Banking Agent Gsc's

    1 week ago

    Hyderabad, India HSBC Full time

    **Business**:CONTACT CENTRE :SERVICE & SALES** **Open positions: 1** **Role Title**:EVERYDAY BANKING AGENT** **Global Career Band: 8** **Location **_(Country / City)_**:Hyderabad** **Recruiter Name**: Jamal Unnisa** **The Opportunity**: Receives general inbound customer calls in a contact centre environment typically on a single product and or...

  • Customer Service Executive Gsc's

    3 weeks ago

    Hyderabad, India HSBC Full time

    **Business**:Retail Banking & Wealth Mgmt** **Open positions:1** **Role Title**: Customer Service Executive** **Global Career Band:8** **Location **_(Country / City )_**:Hyderabad** **Recruiter Name : Akshay5 Kumar** **Why join us?** **Some careers shine brighter than others.** If you’re looking for a career where you can make a real impression,...

  • Avp Assurance Gsc’s

    1 week ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Fraud Officer Gsc's

    1 week ago

    Hyderabad, India HSBC Full time

    **Business**: Fraud Operations** **Open positions: 1** **Role Title**:FRAUD OFFICER** **Global Career Band: 8** **Location (Country/city) - Hyderabad** **Recruiter Name: Akshay Sinha Kumar** **Why join us?** To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level...

  • Customer Service Executive

    2 weeks ago

    Hyderabad, India HSBC Full time

    **Business**: GLOBAL RESOURCING **Open positions**:1 **Role Title**:Customer Service Executive (Voice)**-GSC’S** **Global career Band:8** **Location (Country/city) - **India**-** Hyderabad **Recruiter Name**: Rakshita Bhargava **Why Join us**: To continuously provide high quality processing service to achieve maximum customer satisfaction within the...

  • Head PS&S India

    3 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary Location: Hyderabad #LI Hybrid About the role: The Head of People Services & Solutions (PS&S) is responsible for translating the People & Organization (P&O) service...

  • Call Center Representative

    3 weeks ago

    Khairtabad, Hyderabad, Telangana, India Feufo Full time

    **Job Title**: Call Centre Representative **Company**: Bodhi School of Yoga **About Bodhi School of Yoga**: Bodhi School of Yoga is a leading institute dedicated to providing quality yoga education and promoting health and wellness through the ancient practice of yoga. We are passionate about empowering individuals to embrace a healthier lifestyle and seek...

  • Data Centre Linux

    19 hours ago

    Hyderabad, Telangana, India Amazon Full time

    Data Center Operations designs installs maintains the world s largest Cloud Computing Infrastructure We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ADSIPL with a passion for technology to help us expand AWS Cloud offerings to the next level To keep up with this demand on both disk and network...

  • Customer Service Executive

    1 week ago

    Hyderabad, India HSBC Full time

    -Job description **Business**:Collections - Offshore** **Open positions: 3** **Role Title: Customer Service Executive (Voice), GSC’s** **Global Career Band: 8** **Location : Hyderabad** **Recruiter Name**:Sunny Dogra** **Why join us?** - To continuously provide high quality processing service to achieve maximum customer satisfaction within the...

  • Fraud Officer, Gsc’s

    2 weeks ago

    Hyderabad, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Rtr Centre Of Excellence Manager

    15 hours ago

    Hyderabad, Telangana, India Reckitt Benckiser Full time

    We are ReckittHome to the world s best loved and trusted hygiene health and nutrition brands Our purpose defines why we exist to protect heal and nurture in the relentless pursuit of a cleaner healthier world We are a global team united by this purpose Join us in our fight to make access to the highest quality hygiene wellness and nourishment a...