Customer Care Executive

4 weeks ago


Ernakulam, India Ansfrid Smartcare Private Limited Full time

Location: Cochin

**Job Type**: Full-Time

**Salary**: 12000-20000

About the Company:
ANSFRID Smartcare is a smart tech company headquartered in Cochin, Kerala, which brings robust and ambient sensor devices for the elderly, disabled, and independently living aged groups across the country.

At ANSFRID, we focus on using and adapting the latest digital and mobile technology to enable people to feel safe, secure and independent, giving them the freedom to live the life they choose. ANSFRID Smartcare provides additional support and reassurance for those living independently, their families and carers. We provide 24/7 emergency response through the monitoring centre. Thanks to the wireless connectivity, our products are easy to install or relocate**. The products, which are a combination of secure digital connectivity and mobile platforms, are positioned conveniently and strategically around the home and provide a practical way to raise the alarm.**

We help you provide Intelligent, unobtrusive, person-centred care and predictive services to improve your quality of life.

About the Role:
**Responsibilities**:
2. Resolve customer issues and complaints in a proactive and empathetic manner

3. Gather customer feedback and make suggestions for improving the customer experience

4. Maintain accurate records of customer interactions and transactions

5. Meet individual and team performance goals

6. Stay up-to-date with company products, services, and policies

7. Collaborate with other departments to resolve customer issues and ensure customer satisfaction

**Requirements**:
1. High school diploma or equivalent; any bachelor's degree; BSW/MSW preferred

2. 0-2 years of experience in customer service, preferably in a call centre or service-oriented environment

3. Excellent verbal and written communication skills

4. Strong interpersonal and problem-solving skills

5. Ability to work independently and as part of a team

6. Ability to handle stressful situations with a professional demeanour

7. Proficient in Microsoft Office and familiar with customer service software

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kochi - 682018, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Willingness to travel:

- 25% (preferred)

Application Deadline: 14/08/2023
Expected Start Date: 23/08/2023



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