Customer Care Executive
4 weeks ago
**Job Title**:Customer Support Specialist
**Location**: Vijayawada
**Job Type**: Full-time
We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support, ensuring customer satisfaction, and resolving issues efficiently and effectively.
**Key Responsibilities**:
- Respond to customer calls in a timely and professional manner and resolve the Queries and execute the orders placed by customers.
- Resolve customer issues, complaints, and concerns with empathy and efficiency.
- Document customer interactions and maintain accurate records.
- Collaborate with team members to improve customer service processes and procedures.
- Identify and escalate complex issues to the appropriate department.
- Provide feedback and suggestions to enhance the customer experience.
**Qualifications**:
- Proven experience in customer support or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using customer support software and tools.
- A positive and patient attitude.
**Benefits**:
- Competitive salary
- Opportunities for career growth and development
- A supportive and dynamic work environment
- Yearly Bonus and Performance Bonus
**How to Apply**:
Pay: ₹14,000.00 - ₹15,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 9014427126
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