Process Executive

1 month ago


Mumbai Maharashtra, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Perform data entry and validation tasks using MS Excel to ensure accuracy and completeness of mortgage-related information.
- Provide support to the customer service team by addressing inquiries related to mortgage processes.
- Assist in the appraisal and valuation functions of mortgage loans ensuring compliance with company policies and industry standards.
- Collaborate with team members to identify process improvements and implement solutions to enhance efficiency.
- Maintain accurate records of all transactions and interactions ensuring data integrity and confidentiality.
- Generate reports and summaries using MS Excel to provide insights into process performance and identify areas for improvement.
- Participate in training sessions and workshops to stay updated on industry trends and best practices.
- Support the implementation of new technologies and tools to streamline mortgage processing tasks.
- Ensure compliance with regulatory requirements and company policies in all aspects of the job.
- Provide feedback to management on process bottlenecks and suggest actionable solutions.
- Contribute to the overall success of the team by meeting individual and team performance targets.

**Qualifications**
- Possess strong technical skills in MS Excel including data entry validation and reporting.
- Have a keen interest in customer service within the mortgage domain.
- Demonstrate attention to detail and accuracy in all tasks.
- Show ability to work collaboratively in a team environment.
- Exhibit strong communication skills both written and verbal.
- Display problem-solving skills and the ability to think critically.
- Be willing to learn and adapt to new technologies and processes.

**Certifications Required**

Microsoft Office Specialist (MOS) Certification in Excel


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