Customer Care Executive

3 weeks ago

Coimbatore, India PSR FASHIONS AND LIFESTYLES PVT LTD Full time

We are looking for a passionate and skilled Customer Care Executive to join our team at The Nesavu, a vibrant and growing kidswear brand. In this role, you will be the first point of contact for our customers, ensuring their experiences with our brand are positive and memorable.

**Key Responsibilities**:

- **Social Media Engagement**: Actively manage our brand’s social media presence by responding to comments, messages, and inquiries in a timely and professional manner.
- **Direct Message (DM) Handling**: Efficiently handle customer queries and concerns through direct messages across our social media platforms.
- **Phone Support**: Provide phone support to address customer inquiries, resolve issues, and offer assistance with order placements.
- **Order Follow-Up**: Proactively follow up on customer orders, ensuring timely dispatch and delivery, and addressing any post-purchase concerns.
- **Feedback Collection**: Solicit customer feedback to improve our products and services, and share insights with the team.
- **Brand Representation**: Uphold the values and image of The Nesavu in all customer interactions, ensuring a consistent and high-quality customer experience.

**Qualifications**:

- Excellent communication skills, both written and verbal.
- Experience in customer service, particularly in the retail or fashion industry.
- Strong understanding of social media platforms and customer engagement tactics.
- Empathetic and patient, with a customer-oriented approach.
- Ability to multitask and handle high-pressure situations.
- A team player with a positive attitude and strong problem-solving skills.

**Why Join Us?**

At The Nesavu, you’ll be part of an exciting and growing brand in the kidswear industry. We value our employees and offer a supportive and dynamic work environment where you can grow your skills and make a real impact.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7708819994

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