Chat Support Executive

2 weeks ago

Chandni Chowk Delhi Delhi, India Webinfo Nxt India Private Limited Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support

**Responsibilities**
- Managing a team of representatives offering customer support
- Overseeing the customer service process
- Resolving customer complaints brought to your attention
- Planning the training and standardization of service delivery
- Monitoring the work of individual representatives and of the team
- Conducting quality assurance surveys with customers and providing feedback to the staff

**Requirements**:

- A bachelor’s degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,709.91 - ₹20,836.82 per month

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

Supplemental pay types:

- Joining bonus

**Education**:

- Higher Secondary(12th Pass) (required)

Ability to Commute:

- Kirti Nagar, Delhi, Delhi (required)

Ability to Relocate:

- Kirti Nagar, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

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