Customer Advocate Operations
6 months ago
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
CommScope and its brands create network technology to bring people together. By joining our team, you will have an impact on CommScope’s Customers Experience by building strong relationships with customers and internal teams to deliver exceptional service.
The Customer Advocacy Team supports the Networking, Intelligent Cellular and Security (NICS) segment and acts as the main customer liaison for customer queries. This includes collaborating with customers and internal teams to ensure all customer queries are handled appropriately and support the operational aspects of the Customer Advocacy team including building and managing self service capabilities.
You will be passionate about providing an excellent customer experience and responsible for identifying potential issues and opportunities for improvement. This will involve working collaboratively across multiple functions in a globally aligned organisation to meet and exceed our customers’ expectations.
**How You'll Help Us Connect the World**
- ** Customer Queries**: Respond quickly and efficiently to customer channel queries and resolve issues, using your network of contacts, knowledge, and investigative abilities to ensure the customer gets the support they need
- ** Knowledge Sharing**: Document and build a knowledge base playbook to help respond to customers, ensuring it is regularly reviewed and updated with new knowledge and changes
- ** Tool Development**: Lead and develop tools such case management, AI, and Chat GPT to demonstrate knowledge documents and enhance customer satisfaction
- ** Credits**: Manage end to end the intake, approval, notification, and submission of credits to ensure validity, timely process and that support teams are advised to ensure support and licenses are updated/turned off where appropriate
- ** Stock Rotations**: Manage end to end all customer stock rotation requests
- ** Customer Onboarding/Offboarding**: Manage the completion of vendor forms and customer setup process into our systems, including ensuring any customers terminated, their accounts are updated, and appropriate teams advised
- ** Procedures**: Ensure all process/procedures are documented and updated with changes through quarterly and annual reviews as appropriate
- ** Process Enhancement**: Participate in process enhancement projects, contributing to testing, training, and implementation efforts aimed at improving operational efficiency and customer experience
- ** Analytics**: Develop reports and processes, that leverage data to track KPIs, drive data hygiene and including ad hoc reporting requirements
- ** Ad hoc Projects**: Provide support on specific ad hoc projects as required, demonstrating flexibility and adaptability to meet evolving business needs
**Required Qualifications for Consideration**:
- Graduate with 3+ years of proven experience
- Excellent attention to detail, time management and organizational skills
- Excellent written and verbal communication skills
- Ability to collaborate across virtual functions/teams and across time zones
- Ability to prioritise feature work to meet challenging deadlines
- Ability to perform a wide variety of tasks, multitask efficiently and work under pressure
- Enjoy working as a team to deliver results, learn and share knowledge.
- High level of English and other languages advantageous
**You Will Excite Us If You Have**:
Experience in SFDC, SAP and Business Objectives advantageous
**What Happens After You Apply**:
**Why CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
-
Customer Service Advocate
2 days ago
India Remote Growth Partners Full timeAt Remote Growth Partners, we are seeking a highly skilled CUSTOMER SERVICE ADVOCATE to join our collections team. As a key member of our team, you will be responsible for managing overdue payments and ensuring a positive customer experience.The ideal candidate will have at least 3 years of experience in customer service or related roles, with exceptional...
-
Strategic Client Advocate
2 days ago
India ShypBUDDY Full timeCompany OverviewShypBuddy is a cutting-edge full stack ecommerce platform based in Mumbai. It offers innovative solutions, including free online store websites, logistics SaaS tools, online payment integrations, and marketing tools to help businesses succeed.Career OpportunitiesWe are seeking a highly skilled Strategic Client Advocate to join our team at...
-
Customer Success Advocate
3 weeks ago
India AppX (YC S21) Full timeJob DescriptionA full-time Customer Success Manager position is available at AppX (YC S21) for an individual to ensure customer satisfaction, analyze data, and provide exceptional service.About the RoleEstablish clear client retention goalsProcess milestones for clients and employeesAssist customers with setting up programs or softwarePromote product...
-
Developer Advocate Intern
1 day ago
India ToolJet Full timeAbout the company ToolJet is a leading open-source low-code platform that empowers teams to effortlessly build and deploy custom internal tools. With a dynamic team of over 50 talented members spread across India and USA, we are driving innovation and efficiency in businesses worldwide. Backed by top-tier investors like Microsoft’s M12, Nexus Venture...
-
Customer Success Advocate
2 days ago
India BambooBox Full timeAbout BambooBoxBambooBox is a B2B SaaS start-up offering a platform for growth marketers with advanced AI and ML-driven solutions to deliver marketing intelligence and boost revenue. Backed by Sequoia Surge, Emergent Ventures, and Escape Velocity, we help global organizations like Airtel Business, Darwinbox, and Peoplestrong achieve their goals.Job...
-
Customer Success Advocate
4 days ago
India TagMango Full timeAbout UsAt TagMango, we're revolutionizing the way content creators build learning social networks. Our SAAS platform empowers them to monetize their courses, workshops, and memberships while engaging communities and gamifying learning.Your RoleWe're seeking a skilled Customer Success Associate to join our team in Mumbai. As the face of our company, you'll...
-
Customer Success Advocate
7 hours ago
India Fundamento Full timeAbout FundamentoFundamento is an innovative AI voice bot designed for enterprise contact centers. Built to serve the financial services industry, our AI voice bot can efficiently handle complex customer conversations with its advanced entity extraction models.Our cutting-edge technology allows us to work closely with companies like Hero FinCorp, IIFL,...
-
Customer Success Associate
6 months ago
India Data Intensity Full timeThe Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...
-
ToolJet | Developer Advocate Intern
2 days ago
india ToolJet Full timeAbout the companyToolJet is a leading open-source low-code platform that empowers teams to effortlessly build and deploy custom internal tools. With a dynamic team of over 50 talented members spread across India and USA, we are driving innovation and efficiency in businesses worldwide. Backed by top-tier investors like Microsoft’s M12, Nexus Venture...
-
Digital Sales Advocate
2 days ago
India BiteSpeed Full timeAbout UsBiteSpeed is a pioneering SaaS startup in the e-commerce marketing and sales space, backed by renowned investors like Sequoia Capital India.We're on a mission to revolutionize customer engagement and sales for e-commerce brands globally. Our innovative approach has already helped us grow 10X in the past year.Our RoleWe're seeking a skilled Digital...
-
ToolJet | Developer Advocate Intern | india
2 days ago
india ToolJet Full timeAbout the company ToolJet is a leading open-source low-code platform that empowers teams to effortlessly build and deploy custom internal tools. With a dynamic team of over 50 talented members spread across India and USA, we are driving innovation and efficiency in businesses worldwide. Backed by top-tier investors like Microsoft’s M12, Nexus Venture...
-
ToolJet | Developer Advocate Intern | india
2 days ago
india ToolJet Full timeAbout the company ToolJet is a leading open-source low-code platform that empowers teams to effortlessly build and deploy custom internal tools. With a dynamic team of over 50 talented members spread across India and USA, we are driving innovation and efficiency in businesses worldwide. Backed by top-tier investors like Microsoft’s M12, Nexus Venture...
-
Valvoline Global Operations | IT GRC Intern
2 days ago
india Valvoline Global Operations Full timeWhy Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
Valvoline Global Operations | IT GRC | india
2 weeks ago
india Valvoline Global Operations Full timeWhy Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
Valvoline Global Operations | IT GRC | india
4 days ago
india Valvoline Global Operations Full timeWhy Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of...
-
Valvoline Global Operations | IT GRC | india
1 week ago
india Valvoline Global Operations Full timeWhy Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of...
-
india Valvoline Global Operations Full timeWhy Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of...
-
india Valvoline Global Operations Full timeWhy Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of...
-
india Wipro Digital Operations and Platforms Full timeRequired Skills : Freshers / Experienced Candidates With Good Communication Skills Knowledge Of Basic Computer Operations. Excellent Listening And Speaking Skills. Excellent Analytical & Multitasking Skills. Experience Of Working On Excel Data Driven Modules. Candidates Should Have Good and Fluent English Excellent Email Writing Skills Work Mode and...
-
india Wipro Digital Operations and Platforms Full timeRequired Skills :Freshers / Experienced Candidates With Good Communication SkillsKnowledge Of Basic Computer Operations.Excellent Listening And Speaking Skills.Excellent Analytical & Multitasking Skills.Experience Of Working On Excel Data Driven Modules.Candidates Should Have Good and Fluent EnglishExcellent Email Writing SkillsWork Mode and Shifts :Work...
