Services Architect

3 months ago

Bengaluru, India Philips Full time

**Job Title**: Services Architect / Product Owner

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better.**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

As a **Services & Solutions Architect **you will play a pivotal role in the creation and continuous enhancements of commercial service offerings all through their life cycles. The services in our domain focus on healthcare operations and are largely data-driven consultancy services, often they are supported by software. One of the key objectives of our services is to support healthcare providers to improve their operational performance.

The **Services & Solutions Architect **defines the service that enables the interactions and experience for the offering, using technologies and services from Philips and potentially external partners. Together with other domain experts you will be developing the services products while also matching the user and business requirements.

In this role you will really have an impact. You can drive customer experience for our different types of customers, but also our internal users who are key to providing an excellent customer experience. As we are in the healthcare domain quality is one of our key drivers, this means that correctly documenting the design and development needs to be ensured. As you ensure smooth delivery of our services throughout their life cycle, you will contribute to improving people’s lives. Together with a cross functional team including Designers, Operations Engineers, and Marketers you work on meaningful innovations and bring new ideas to life

The role of **Services & Solutions Architect** is a broad role, and the detailed responsibilities will vary a bit based on the nature of the projects you will be assigned to. Overall, it will include the following responsibilities:
**Your responsibilities**:

- Design the end-to-end service delivery process for new service propositions.
- Specify proper requirements that translate a value proposition into requirements for software and process developments.
- Incorporate feature requests into product roadmap and work with stakeholders to clarify features and groom and prioritize backlogs.
- Define and specify service concept for end-to-end service delivery e.g., through organizing workshops and review sessions with different stakeholders.
- Create & design product documentation (end-user materials) that explain the service delivery process for the intended users.
- Support prioritization and oversee the product backlog of development teams.
- Be the interface between the service teams and technology teams.
- Play an active role in our Release Planning Events and other planning events.
- Focus and strive for re-use and scalability.
- Question and challenge traditional ways of working and quickly adapt new and changing environments.
- Maintain a climate of trust, openness, integrity, honesty and objectivity and role model a can-do mentality.

**You are a part of**

This role will be a part of the **Services Innovation **organization within Philips, located in **Bangalore, India.**

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Master’s degree in Computer Science, Engineering or similar technical field.
- At least 5-10 years working experience, of which more than 5 years in a relevant role (Solutions Architect, Business Analyst or Product Owner);
- Experience as a Product Owner or similar, preferably certified SAFe PO/PM;
- Experience as a Services & Solutions Architect or Business Analyst.
- Experience as a technical writer is a pre (created customer facing materials)
- Strong experience with & knowledge of agile working principles/methodology.
- Strong experience in user story creation and requirements management.
- Experience managing all stages of the product life cycle.
- Excellent English-language professional writing capabilities are a must.
- Demonstrated experience in modeling and

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