Current jobs related to Customer Support Executive- Chat Process - Pune - Amber Internet solutions

  • Chat Support Executive

    4 months ago

    Dhanori, Pune, Maharashtra, India Ecomm Partnerships LLC Full time

    As a Chat Support Executive, you will be responsible for delivering exceptional customer service through written communication channels, primarily online chat. You will interact with customers in real-time, addressing their inquiries, providing information, troubleshooting issues, and ensuring a positive customer experience. Your role involves effectively...

  • Chat Support Executive

    3 months ago

    Pune, India Triedge Solution Full time

    position**:Chat Support Executive** location: Pune duration: Full Time salary:₹10000/monthly job roles: Knowledge of Chat Support required. **Salary**: Up to ₹10,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Day shift - Monday to Friday - Morning shift Supplemental pay types: - Performance bonus Ability to...

  • Customer Support- Chat

    4 months ago

    Pune, India Dreammithra pvt ltd Full time

    Hi Team, Please work on below requirement with our client “Vodafone” for the role of “Customer Support - Chat”. We have drive in Bangalore location on Wednesday & in Pune Thursday. No of positions-5 Location - Bangalore Salary - 5 LPA( 30% hike including 10%variable) Exp - 1+ years **Job Description**: - Be a team player - Be Disciplined and...

  • Chat Support Representative

    3 months ago

    Pune, India FR Engimech Private Limited Full time

    **Responsibilities**: - Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels. - Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately. - Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and...

  • Chat Support Representative

    3 months ago

    Pune, India FR Engimech Private Limited Full time

    **Responsibilities**: - Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels. - Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately. - Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and...

  • Chat Support Executive

    4 months ago

    Pune, Maharashtra, India Jobegy Full time

    Job Location Magarpatta Pune - Graduate with 1+ experience into international Bpo /Call center / Voice / Chat. - **Excellent English Communication**: - Working Hours: Any 9 hrs shift / 24/7 shift including night shift/ Uk shift - Working Days 5 / 2 rotational off - Transportation available till home - about the process utility uk chat support - Salary will...

  • International Customer/chat Process

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Skill required -**We are seeking experienced customer support professionals with a minimum 1year in international customer/chat process any graduate is welcome to apply.** Key details: Work mode: work from office(wfo) CTC : Up to 6LPA+ Variables Notice: Immediate UK shift 5 days working,2 days rotational off Location: Pune 2-Way Cab Facility **For...

  • Non Voice Chat Process

    3 months ago

    Pune, India Agatsa Software Pvt Ltd Full time

    **Customer Support Specialist (Non-Voice)** Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process Industry Type: BPO / Call Centre **Job Types**: Full-time, Regular / Permanent,...

  • Chat Support Internship

    3 months ago

    Pune, India NRIWAY Full time

    **Job Title**: Chat and Voice Support Intern **Company**: Nriway **Location**: Pune, India **Job Type**: Internship **About Nriway**: Nriway is a dynamic and customer-centric technology company dedicated to serving the needs of Non-Resident Indians (NRIs) worldwide. We specialize in providing innovative solutions to enhance the NRI experience and offer a...

  • Non Voice Chat Process

    1 month ago

    Pune, India Deorwine Infotech Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Job Types**: Full-time, Part-time, Fresher Schedule: - Day shift - Night shift Supplemental pay...

  • Chat Support Executive

    3 months ago

    Pune, India Nuclic Digital Services Full time

    Communication With Customers Through Chats Or E-mails. Non-voice Process. Age Limit - 18-28 Freshers can apply. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹19,000.00 per month **Benefits**: - Cell phone reimbursement - Paid time off Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus -...

  • Non Voice Chat Process

    4 months ago

    Pune, Maharashtra, India Globcom Solutions Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process Call HR ANSHIKA 9389804726 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹8,598.23 -...

  • Non Voice Chat Process

    4 months ago

    Pune, Maharashtra, India Globcom Solutions Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process. - **If you are interested than WhatsApp me your CV on 8445-652-992 .**: - **Interview location -...

  • Flipkart Non Voice Chat Process

    3 months ago

    Pune, India Harsha Infotech Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Job Types**: Permanent, Full-time, Fresher **Salary**: ₹12,000.00 - ₹25,000.00 per...

  • Customer Support ExecutiveInternational Process

    1 day ago

    Pune, India Recrudo Labs Full time

    OverviewThe Customer Support Executive (International Process) plays a crucial role in ensuring customer satisfaction and retention for our international clients. They are responsible for providing exceptional customer service resolving inquiries and maintaining a positive brand image. This role is vital in nurturing strong customer relationships and driving...

  • Non Voice Chat Process

    4 months ago

    Ambegaon, Pune, Maharashtra, India Deligence Technologies Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹8,723.77 - ₹44,363.01 per...

  • Non Voice Chat Process

    4 months ago

    Kalas, Pune, Maharashtra, India DigiBoxx Technologies Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Job Types**: Full-time, Permanent, Fresher, Part-time **Salary**: ₹12,000.00 per...

  • Chat Support

    3 months ago

    Pune, India Infinites HR Services Full time

    Apply for Chat Support, Career Progress Consultants in Pune for 0 - 3 Year of Experience on TimesJobs.com.

  • Non Voice Chat Process

    4 weeks ago

    Camp, Pune, Maharashtra, India Digital Upward Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process - **If you are interested than WhatsApp me your CV on 86O3-483-7O9. Interview location - Koregaon...

  • Non Voice Chat Process

    3 months ago

    Pune, Maharashtra, India AUS pvt ltd Full time

    **Customer Support Specialist (Non-Voice)** Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations US/UK...

Customer Support Executive- Chat Process

4 months ago

Pune, India Amber Internet solutions Full time

Sales

**Customer support Executive
- Chat Process**:

- Pune, Maharashtra | Full Time- If you are passionate about making international mobility and living seamless and accessible, then
- **Join us in building the future of student housing**.

**Individual responsibilities**:

- Respond promptly and professionally to incoming customer inquiries on chat.
- Maintain updated knowledge of the organisation's products, services, and customer service policies.
- Identify customer needs and help customers use specific features.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Participate in training opportunities provided by the organisation.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Assign tickets to respective associates/managers.
- Highlight discrepancies caused because of associate negligence,
- Maintain necessary SLAs for the smooth functioning of the department.
- Take total accountability for CSAT.

**Skills required**:

- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritise, and manage time effectively.
- 2+ years of previous customer service experience is a plus.
- A friendly and welcoming manner with clients and other members of the customer service team
- Ability to explain complex concepts in a clear, straightforward manner to customers.
- Strong command of written and verbal English.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to cooperate with customers and management to resolve any issues.
- Familiarity with our industry is a plus.
- Patience when handling tough cases.

**Qualifications**:

- Education level - Graduate
- A minimum 60% is required in academics