Associate - Process Excellence
1 week ago
Job Title:
Associate - Process Excellence
**Job Description**:
Key responsibilities:
- Participates in workshops and be accountable to provide/produce required documentation of process maps within the stipulated timelines (as agreed with the stakeholders)
- Accountable to share notes and discussion points (post stakeholder meetings/workshops) for review in a timely manner (as agreed with the SL Operations leads)
- Accountable to create mini project/activity plans to track and share progress updates with Service Line Operations leads
- Complies to using the preferred templates and tools and store all documents in common repositories such as sharepoint/one drive (as specified by the regional process leads)
- Accountable to create SOPs and training manuals to facilitate ADONIS training of Service Line Operations team and market stakeholders
- Accountable to perform simple data analysis by converting raw data into graphs and charts reflecting trend analysis
- Practices lean tools for root cause analysis and identifying kaizen opportunities and present the same to the Service Line Operations team to obtain feedback
- Works with technology leads in the market, global teams (and 3rd party vendors) to test solutions, identify bugs/issues and get the solution ready for training/rollout
- Works with third party service providers (e.g. ADONIS) to assist in their deployment of new services within the business Platform Delivery & Operational Management
- Facilitates governance sessions with Service Line Operations team/market stakeholders to discuss/share progress updates and key action points on projects/activities undertaken.
**Location**:
2nd floor, Survey No. 35, Deep Complex,
Above Renault Showroom, Mumbai - Bangalore Highway Road,
Baner, Pune, Maharashtra - 411 045
Brand:
Sokrati
Time Type:
Full time
Contract Type:
Permanent
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