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Customer Service Executive

1 month ago

Mumbai, India Koinonia Coffee Pvt Ltd Full time

**Customer Service Executive**

**Designation**: Customer Service Relations

Salary range;
- 2,16,000-2,64,000

**Location of the Job**: Mumbai (Khar)

Koinonia Coffee Roasters (Koinonia Coffee Pvt. Ltd.) is one of the fastest-growing coffee companies in India. We have our presence on various E-commerce Giants. Currently, we have our cafe outlets spread across Mumbai & Delhi with a vision to showcase more coverage. Above all, our collaboration with FOODHALL is adding great value to the vision and mission of our company. We believe in creating a fun environment for our employees and giving them an opportunity to grow as a professional. To know more about us, visit us on our Website/ Instagram page.
- Approach customer service as a tool for delivering quality service to our customers
- The customer service representative’s daily job will involve interacting with customers; individual and corporate, advising them on coffee varieties and banking transaction, making sure all invoicing and payments follow-ups are done
- Suggest to customers about different types of coffee beans that are suitable to individual’s taste and navigate them through basics of coffee for home brewing, suggest brewing equipment etc.
- Collaborate with management teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Resolve customer complaints and queries
- Update customers on order cycle and mark details in the system too
- Follow up with potential customers who visited a website and convert them to customers
- Be open to learning and growing with the company

**Job Requirements**
- Consistency, attention to detail
- Time management
- People skills
- Experience with dealing with customers
- Someone who enjoys talking to customers
- Good command over English verbal & written both
- Manage basic calculations for billing and inventory management

**Salary**: ₹216,000.00 - ₹264,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- How soon can you join?
- How many years of expereince do you have

**Speak with the employer**
+91 7977823895