Agm - Sales & Marketing

2 weeks ago

Lucknow, India Aviyana HR Solutions Full time

2) AGM CRM - Minimum

**Key Accountabilities of AGM-CRM**

**Accountability**

**Supporting Actions**

Financial & Documentation
- Create mechanisms to support customers for ensuring timely completion of various formalities during pre and possession stage.
- Ensuring timely issuance and delivery of Allotment Letters, Agreements, Buyers Agreements, Payment Schedule with quality control.
- Ensure proper delivery of bank loan documents such as TPT, PTM, Pre-Transfer NOC etc. to clients who want to avail bank facility.
- Signing and Approving Transfer/Endorsement documents as per company policy and collection of entire payments required during transfer of the properties
- Verification / Calculations of Delayed Interest & Early payments rebate on customer’s payments.
- Signing of customer accounts verification report before execution of sales deed
- Facilitate coordination with Architect/ Planning/ Project/ Sales department for timely obtaining information on the progress of the construction and timing for demand generation.
- Facilitate coordination with legal team for timely receipt of draft of document to be sent to customer and provide case history for supporting legal team to handle litigations cases.
- Facilitate coordination with F&A department on all post sales related financial transactions.

Dues Collection/ Finance Mgt
- Ensuring timely dispatch of all Post Sales revenue realization Plan i.e. Payment Demands Notices, Reminders and Notices to all the customers for dues collection as per the Payment Plan.
- Analyze data according to customer balance dues and ensure timely demand notice reminders/final reminders & cancellation letters as per the pay plan schedule.
- Managing and preparation of Budgeting and Cash Flow statement.
- Monthly targets set up and control over collection.
- Execution of policy with respect to interest under various scenario.
- Monitoring of activities to ensure continuous inflow of dues collection
- Settlements of HNI accounts
- Calculation and settlement of Partnership JV Accounts
- Coordination with audit team for enhancement overall quality of the process.

Possession Process
- Taking care of an entire process of handing over the project for possessions of the properties to the customers.
- Ensure issuance the Offer of possession to the customers for remittance the entire dues demanded as mentioned in payment schedule along with necessary paperwork formalities (formulated by the legal Department).

Customer Relationship
- Monitoring and implementation of Post Sales/CRM Software in the organization.
- Ensure quality and efficient services to the customer’s post sales till possession.
- Solving client’s as well as associates queries, taking necessary approvals from the management in critical cases by providing proper case history.
- Monitor customer feedback and ensuring timely action.
- Managing & Monitoring the Customer Service activities at site office.
- Responsible for maintaining better customer services within the desired SLA.

**Salary**: ₹1,000,000.00 - ₹1,200,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Lucknow City, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Sales (required)
- Campaign Management (preferred)
- Management (required)
- total work (preferred)

**Speak with the employer**
+91 8743842772

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