Customer Care Executive
6 months ago
**Customer Support Executive**
Location**:Ernakulam**
**Salary**: 14,000 - 18,000 INR (Monthly)
Languages: English, **Hindi (mandatory),**
Industries: BPO,
Shift: Rotational Shifts (Based on assigned process)
- Willingness to work flexible hours including rotational shifts.
- Exceptional communication and interpersonal abilities.
- Proficiency in Hindi and English is a must; knowledge of other languages is advantageous.
- Previous experience in customer service or sales is preferred.
- Ability to adapt quickly to new processes and technologies.
**Roles and Responsibilities**:
- Identify customer concerns and provide timely support for their queries.
- Develop a deep understanding of our products and services to effectively communicate solutions to customers.
- Respond promptly to customer inquiries through various channels of communication.
- Collaborate with multiple teams to ensure swift resolution of customer issues.
- Gather feedback from customers and proactively recommend additional services.
- Accurately log all customer interactions and maintain records.
- Meet and exceed individual sales targets consistently.
**Job Types**: Full-time, Permanent
**Salary**: ₹14,000.00 - ₹17,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Fixed shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
Work Location: In person
**Speak with the employer**
+91 9778387482
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