Business Expert

3 weeks ago

Bengaluru, India H&M Group Full time

Company Description

Welcome to H&M A workplace where you can be yourself & so much more

We want to make it possible for everyone to look, feel and do good.
We take pride in our history of making fashion accessible to everyone and our ambition for tomorrow is to make fashion even more sustainable, inclusive, and welcoming.

**_ Why work at H&M?_**

H&M is a workplace where you’ll join a global fashion family that combines teamwork with individual expression and gives you the challenges and opportunities that can help you learn, grow and succeed.

We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong.

At H&M Group, we continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer-focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact on customers all over the world.

**_About the team:_**

Customer Experience & Sales (CX & Sales) is a global function within the H&M Brand focusing on delivering a customer experience with exceptional inspiration and guidance and with competitive convenience. Bringing together expertise from both our business and from digital & tech perspectives, CX & Sales has a key role in enabling us to reach our brand direction - to become the leading destination for style through creativity and culture.

The External and New Sales Value Stream (ENS VA) is part of the global CX & Sales organization, and our mission is to grow and develop long-lasting relationships with our customers by providing access to the H&M Brand through own and external digital channels, such as Myntra in India and Zalora in Singapore, Philippines, and Malaysia.

ENS VA comprises of 4 Product Teams working across the globe, and includes the Product Team called Customer Acquisition & Partnerships South Asia. This team has the responsibility to increase H&M Group’s sales and customer reach in the South Asia region.

**Job Description**:
As a Business Expert in the CX & Sales organization you will be in the centre of the action where product meets business. You will be working closely with Product Managers, development teams and other stakeholders, helping to make sure that the product development is in line with the business need.

The Business Expert believes in a non-hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation, growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results.

**Responsibilities**:

- Contribute with specialized Business area expertise to help improve Products that solve business problems for customers and business end users
- Support with identifying new product features based on business opportunities by assessing feasibility and requirements
- Further develop a deep understanding of existing business within the area using data and user insights to build material that will make business decisions/initiatives critical to scale
- Support the Product Team in developing & testing hypotheses to explain both macro and micro trends and opportunities in the business
- Support the Product Team in developing a strong understanding of the product and define appropriate business, product and quality metrics and key success indicators
- Testing the efficacy of new product releases and features
- Support in the definition of acceptance criteria & perform UAT
- Support the product team with feature testing when needed
- Continuous quality improvement culture established in the team
- Support with aligning product roadmap based on business strategy and market research.

**Qualifications**:

- Overall 7-9 years of experience.
- Experience from e-commerce and / or marketplace business and understanding of its business processes (i.e. customer order management, product information and merchandising, logistics and warehouse, accounting, BI etc)
- Ability to understand product development from ideation to release
- Ability to gather, analyze and understand customer and business needs and understand impact against product backlog and impact on team
- Ability to integrate qualitative and quantitate research, product analysis and customer insights into product requirements
- Ability to create business case and tie it to product value proposition based on identified market opportunity
- Ability to clearly express the connections between larger business goals and small backlog items for team members
- Ability to make quick decisions and support the P

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