O365 IT Collaboration Staff Systems Administrator

2 months ago

Bengaluru, India Advanced Micro Devices, Inc Full time

Overview:
**WHAT YOU DO AT AMD CHANGES EVERYTHING**

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.

AMD together we advance_

**Responsibilities**:
**o365 IT Collaboration Staff Systems Administrator**

**THE ROLE**:
We are looking for an adaptive, self-motivated expert systems engineer to join our growing team. As a key contributor, you will have a strong technical background to contribute to all aspects of the software development process.

In this role, you will have full ownership of requirements delivery and drive projects to completion.

**THE PERSON**:
You're a highly motivated team player with a strong development background, problem solving mentality, excellent communication skills, ability to prioritize tasks along with willingness to learn and adapt. Excellent teamwork skills and capable of working independently.

**ADMINISTRATION AND MAINTENANCE**:

- Effectively manage Microsoft O365 Tenant
- Effectively manage Microsoft Collaboration platform services (Exchange, SharePoint, One Drive, MS Teams, PowerPlatform)
- 3-5 year experience on end user support functions
- Demonstrate good understanding of Windows, Office, DNS, AD, LDAP, DHCP, ADFS, Auto discovery, Mail retention policies, O365 hybrid and client connectivity and PowerShell
- Collaborates with domain / technology administrators to identify, plan, and schedule key maintenance events
- Evaluates and recommends tools for maintenance and monitoring of O365 tenant
- Documents operational processes and User knowledge base
- Understand and execute their job using defined processes where necessary (Change Management, Release Management, Incident Management, Problem Management, etc.)

**IMPLEMENTATION AND OPTIMIZATION**
- Proactively monitors IT solutions for utilization, capacity, and workload scheduling, and proposes alternative configurations, adaptations, or resource balancing to ensure high availability and high performing IT solutions
- Evaluates and measures performance of IT solutions (e.g., KPI targets such as performance analysis, capacity analysis, load/stress testing) and solves complex performance challenges

**TROUBLESHOOTING**
- Develops innovative real-time tactics and work-arounds to solve challenges for effective and efficient delivery of O365 services
- Monitors the SLA and key performance indicators set for the team
- Collaborates with vendors and/or systems engineers to actively troubleshoot and identify innovative resolutions to non-standard issues within the enterprise
- Provides timely resolution to complex IT issues, including working with vendors on escalated issues that cannot be resolved immediately

**ACADEMIC CREDENTIALS**:

- Bachelor’s/Master’s degree in Computer Science or related field strongly preferred

**OTHER DETAILS**:
** This position is for India overnight hours, 10pm to 7am IST **

The Security Operations Center is the central nervous system for enterprise information security responsible for monitoring, detecting, categorizing, analyzing, and initiating response to security incidents.

As a Tier 3 SOC Analyst you will be a senior-level expert at identifying and responding to cyber threats against AMD. You will have a high degree of freedom (within CSIRT best practices and the AMD incident response model) to investigate novel and complex threats, then will develop knowledge, playbooks, and automation to make yourself as well as junior analysts more effective.

THE PERSON:
KEY RESPONSIBILITIES:

- Threat hunting and forensic analysis. Where junior analysts follow defined scripts for defined threats, you will use sound DFIR methodology to creatively find new and unusual threats, and use malware analysis and endpoint/network/memory forensics to determine the reach of a threat identified by the front line.
- Identify and digest threat data from various open and closed sources, correlating it against environmental context to produce threat intelligence. Validate for actionable items, and take appropriate actions to mitigate risk.
- Incident handler with experience handling sensitive/need-to-know incidents. You will understand CSIRT best practices and the AMD incident response model, and will adapt both as appropriate to resolve specific incidents. You will coordinate with external teams to get the support needed for incident closure.
- Train junior analysts on incident response process and tasks. Constantly improve DFIR processes and procedures to improve spee

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