Customer Service Associate

3 months ago

Chandigarh Chandigarh, India Delhivery ltd Full time

PFB the JD and Address:
**Key Responsibilities**:

- Providing assistance with shipment tracking and delivery inquiries
- Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
- Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
- Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements
- Analyze and support with insights to improve the process and internal operations and service levels
- Handling customer escalations-preparing RCA and providing the solution
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business

**Required Skills and competencies**
- Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
- Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
- Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
- Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery.
- Familiarity with customer-relationship management (CRM) software programs
- Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.
- Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Advance Excel: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Service Associate

    1 week ago

    Chandigarh, Chandigarh, India Jindal Power Corporation Full time

    Urgently Hiring for Customer Service Associate for our corporate office in Chandigarh Preferable : Females Must know Good English Should have minimum experience of 6 Months Should be dedicated and Consistent Salary : Best as per industry norms + Incentives **Job Types**: Full-time, Permanent Pay: Up to ₹300,000.00 per year **Benefits**: - Commuter...

  • Associate Customer Service

    6 months ago

    Chandigarh, Chandigarh, India Connect Galaxy Full time

    _**We are hiring!!!**_ **Designation**: Associate Customer Support **Location**: Chandigarh **Process**: Voice **JOB SUMMARY**: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal...

  • Customer Care Associate

    3 months ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Customer Care Associates** **Location**: - Chandigarh/Mohali **Salary 23000 to 30000** **Qualification**: - 12th and above Good English skills Night shifts 5 Days working Cab facility available Pay: ₹23,000.00 - ₹30,000.00 per month **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year...

  • Customer Support Associate

    3 months ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Customer Support Associates** **Location**: - Chandigarh/Mohali **Salary - 20000 to 25000** **Age - **18 to 32 Years **Qualification**: - Graduation Good English skills 5 Days working only Night shifts rotational 2 week off Pick & Drop facility available Pay: ₹20,000.00 - ₹35,951.52 per month Schedule: - Rotational...

  • Customer Service Associate

    7 months ago

    Chandigarh, Chandigarh, India Tech Mahindra Full time

    Tech Mahindra Ltd. Work from office Location - Chandigarh (It Park) Salary upto - 2.80 LPA Fresher/Exp both can apply Good communication skills Contact person -Somi ghosh(HR Recruitment) Contact Number - 7838204667 Pay: ₹13,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Fixed shift - Rotational...

  • Customer Service Associate

    7 months ago

    Chandigarh, India Laqshya Infosoft Solutions Full time

    1) Operational work - To update the target of sales and quantity of the products in the tracker sheet/system. - To check the quantity and quality of the products and coordinate with the concerned person for any issues occurred. - Merchandize the products in the stores. - To modify the place of the low selling products to attract the customers. - Handle...

  • Customer Service Associate

    6 months ago

    Chandigarh, India AAIDEOLOGY Full time

    HIRING FOR **CUSTOMER SERVICE **PROFILE **EXCELLENT COMMUNICATION SKILLS IS REQUIRED** - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints - Open new customer accounts - Attract customers by...

  • Associate Customer Support

    6 months ago

    Chandigarh, Chandigarh, India Hoopoe Infoedge Pvt Ltd Full time

    **We are hiring!!!** **Designation: Associate Customer Support** **Location: Chandigarh** **Process: Voice** JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to...

  • Associate Customer Support

    7 months ago

    Chandigarh, Chandigarh, India Snow Planners And Builders Full time

    We are hiring!!! Designation**:Associate Customer Support** Location: Chandigarh Process: Voice **JOB SUMMARY**: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually...

  • Customer Service Associate

    7 months ago

    Chandigarh, Chandigarh, India Tynimo Lifestyle Private Limited Full time

    **ROLE AND ELIGIBILITY CRITERIA** **Role/Position:CSA** **Reporting to:Supervisor / ASM** **Location:DLF city centre chandigarh** **Basic Eligibility Criteria**: - Experience: 6 months-1 year experience is retail industry / Fresher - Qualification: Undergraduate/ Graduate **Selection Process**: - Screening round by Hr - Personal Interview by...

  • Associate Customer Support

    7 months ago

    Chandigarh, Chandigarh, India Glory Power Solutions Pvt Ltd Full time

    We are hiring!!! Designation: Associate Customer Support Location: Chandigarh Process: Voice JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually...

  • Customer Service Associate

    6 months ago

    Chandigarh, India BeeperMD Full time

    **BeeperMD** looking for passionate Spanish and English speaking customer representatives who are fluent enough to have conversations with US customers. **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills in **Spanish and English **Languages. 3. Greet customers in a courteous, friendly, and...

  • Customer Support Associate

    4 weeks ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Customer Support Associates** **Location**: - Chandigarh **Salary - 22000 to 23000** **Eligibility Criteria**: Must be comfortable to work in night shifts **Fresher/Experienced both can apply** **Benefits**: - 5 Days working only - 2 weekly off - Cab facility available **Responsibilities**: - Customer Interaction through calls **Interested...

  • UK Customer Service Representative

    4 weeks ago

    Chandigarh, Chandigarh, India Woodsforce Solutions Full time

    Job OverviewWe are seeking a skilled UK Process Associate to join our team at Woodforce Solutions. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service.

  • Guest Service Associate

    6 months ago

    Chandigarh, India PVR Cinemas Full time

    **WALK-IN INTERVIEWS** **Elante Mall** **Date - 07Feb-10Feb** Designation : Guest Service Associate Experience : Fresher/ Experience Contact No. 9915676454 Gender : Male (Rotational shift) Working Hours : 9 hours (one week off between Monday to Thursday only) Age Limit : 18-25 years Qualification : Graduate Either Hotel Management or...

  • Customer Support Associate

    7 months ago

    Chandigarh, India The October Company Full time

    **Requirements & other details**: Designation : Associate Customer Support Domain : Voice Skill Required : Good spoken English skills along with basic computer knowledge Experience Required : 06 Months to 1 Year (90% Requirement is for experience holders holding 1 year of relevant experience) Shifts : Rotational, 6 days working Interview Rounds : HR +...

  • Customer Service Associate

    7 months ago

    Chandigarh, India Venture Quest Full time

    Hi Folks !! Greetings of the Day!! Urgently hiring for International BPO for voice & chat process Fresher/experienced Graduates can apply 5 days working + cab facility Excellent English - Ability to compose grammatically correct, concise & accurate paragraphs Rotational shifts F2F interview Immediate joining **Perks and benefits** Incentives Cab...

  • Financial Service Associate

    6 months ago

    Chandigarh, India Hireship Full time

    Position : Financial Service Associate Role and Responsibility: To monitor closely the Home Loan (HL) data and cross sell insurance, fixed deposits and other products as introduced by the company to HL customers of the company. To source open market business too and achieve the targets assigned To be completely aware of the products being offered by the...

  • Night Customer Service Associate

    4 weeks ago

    Chandigarh, Chandigarh, India S and S Enterprises Full time

    Hiring for CCE: Salary : 19800 to 21000 + 2500 night shift allowance Qualification : Graduation + 6 month of experience Location : Chandigarh Skills : Need excellent communication skills required in English Age limit : 21 to 29 cab facility will be provided for both pick and drop 5 days of working HR Shilpa 9877513417 Pay: ₹19,923.63 - ₹21,329.61 per...

  • Guest Service Associate

    6 months ago

    Chandigarh, Chandigarh, India MAYA HOTEL , SECTOR-35-B, CHANDIGARH Full time

    WE ARE LOOKING FOR A MALE CANDIDATE FOR THE POST OF GUEST SERVICE ASSOCIATE FOR OUR ESTEEMED RESTAURANT " CAFE OLIO'. PERSON SHOULD HAVE MINIMUM ONE YEAR EXPERIENCE IN THE PARTICULAR JOB PROFILE. **Job Type**: फ़ुल-टाइम Pay: ₹12,000.00 - ₹13,000.00 per month Work Location: In person **Speak with the employer** +91 9816564904