Customer Support Agent

3 months ago

Pune Maharashtra, India Clipboard Health Full time

**Why Clipboard Health Exists**:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

**About Clipboard Health**:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We've been featured on YC's Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

**About the Role**:
We are seeking customer-focused individuals to provide top-notch service to our marketplace. You'll take ownership of customer issues, offer prompt and effective solutions, and maintain the highest standards of customer care.

**Key Responsibilities**:

- Collaborate with different departments to resolve issues and ensure customer satisfaction.
- Maintain a professional approach with tough or dissatisfied customers.
- Track and follow up on customer requests, ensuring all are resolved in a timely manner.
- Effectively manage multiple priorities.

**Skills and Experience**:

- 3-4 years of experience in customer support, preferably in a call-center or customer-centric environment.
- Strong focus on achieving CSAT and QA scores of 90% or higher.
- Comfortable working in rotating shifts.

**Why Work at CBH?**
- Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
- Work remotely with a diverse team from around the world.
- Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

**System Requirements**:

- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset.
- Quiet, distraction-free working environment.
- Stable power and internet connectivity.

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