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Customer Service Executive

2 months ago

Yamunanagar, India Abacus Consultants Full time

**1 - 5 years**:
**Any Graduate**:
**Loans
- CSE**:
**4 ~ 4 LPA**:

- Provide excellent customer service and promote customer centricity in the organization by improving customer service experience, engaging customers, and facilitating organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Develop service procedures, policies, and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions
- Recruit, mentor, and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Control resources and utilize assets to achieve qualitative and quantitative targets
- The goal is to enhance Service quality and the level of Customer focus in the organization Also, manage employee morale and engagement levels so that Capital First can provide best-in-class service to its customers to increase Customer satisfaction, loyalty, and retention
- Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs
- Explore business opportunities and faster resolution time with appropriate close looping
- Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively
- Improving brand image on complaints and grievance handling mechanism

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