Customer Support Executive
1 week ago
Skill set:
- Hindi and English
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Responsibilities:
Answering phones and explaining the product offered by the company.
Asking questions to the customer and understanding their specifications.
Resolving queries and issues related to the products.
Making recordings of all the phone calls and customer issues.
Taking and processing product orders in a professional manner.
Maintaining the database of the customers on a regular basis.
Suggesting solutions based on customer's needs and requirements.
Job Types:
Full-time, Regular / Permanent
Salary:
₹7, ₹15,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Speak with the employer
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