Psc

7 months ago

Noida, India Infinity Labs Full time

**Job Type**: Permanent Position

**Key Skills**:

- Understanding & Hands on Experience of working with Cloud Networking concepts (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity in a technical support, technical sales support, Customer Success Engineer or other hands-on support or engineering function
- Familiarity with multi-factor authentication security systems (tokens, certificates, and similar)
- Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
- Highly data-driven with a dedication to following the process
- Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
- Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges

**Your Impact**:

- You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you’ll seek them out to ensure our clients are safely supported
- Responsible for CSAT, Adoption, Consumption, Customer Engagement
- Ownership and participation in customer support through ticketing system
- Assist customers in implementing cloud solutions and fully integrate these into their security operations
- Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
- Coach customers on how to establish and manage their Cloud Apps Security Management
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

**Job Category**:Technical

**Job Type**:Full time

**Job Location**:Noida

**Experience**:5-10 years

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