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Officer - Customer Due Diligence Unit

1 month ago

Pune, India DBS Bank Full time

**Position Title**:Officer - Customer Due Diligence Unit

**Department**:CBG COO

**Section**: CBG COO AMLKYC and Fraud

**Job Purpose**
- To complete EWSS alerts checks with complete information.
- To ensure high level governance standards are maintained during the due diligence activities like completing EWSS alerts.
- To ensure alerts are getting closed in defined timeliness and escalation to supervisor in case of delay.
- To serve as the first level escalation point for business, compliance for high-risk alerts generated for customers.

**Key Accountabilities**
- EWSS screening and alert management
- AML/PEP/Watchlist checks as per AML policy
- Delivery TAT and Customer satisfaction
- Complaint management, Data accuracy
- Productivity
- Governance & Audit

**Job Duties & responsibilities**
- Ensure adherence and execution of EWSS alert management
- Implement new processes/initiatives which will help in robust checks in customer on-boarding/Due diligence process
- Ensure all activities related to KYC, PEP, Alert monitoring is adhered with respect to guidelines and completed within agreed SLA/TAT
- Regulatory guidelines are adhered to as per defined guidelines by LCS and RBI.
- Obtain minimum satisfactory audit rating for the team
- Ensure and implement BOD & EOD controls on exception activities
- Outbound call to customers or through branches for KYC/AML checks
- Internal review to be done to check the hygiene of the process.
- Timely up-dation of process notes for any changes. Ensure team has been trained on the changes on a timely manner.
- Multi-tasking and responses to all stake holders to be done in a timely manner

**Required Experience**

1] A minimum of 2-3 years’ experience in retail banking with experience of AML/KYC and banking operations.

2] Sound knowledge of KYC, AML and Retail account services guidelines.

**Education / Preferred Qualifications**

1] Minimum of graduation from recognised university

**Core Competencies**
- Processing with eye for detail, data accuracy and good typing skills
- Good interpersonal and excellent communication skills.
- Effective control measures and governance standards
- Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
- Good interpersonal & analytical skills
- Experience in Name Screening alerts will be an added advantage

**Technical Competencies**

1] Retail Banking Operations

2] Communication skills

**Work Relationship**

1] Teamwork & management

2] Stakeholder management

3] Customer experience & joyful banking

**Primary Location**: India-Maharashtra-Pune

**Job**: Operations

**Schedule**: Regular

**Employee Status**:
Full-time
**Job Posting**: Aug 2, 2023, 1:06:20 AM

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