Customer Service Trainer

23 hours ago


Delhi, India Looper Development Services Private Limited Full time

A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, andperformance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single/multiple lines of business, and will regularly do so by handling routine customer interactions in voice, andnon-voice environments.

**Trainer Duties and Responsibilities**

1. To train new hires on product, process and customer handling skills

2. Maintain batch reports and measure effectiveness post 30 days of conducting refresher

3. Complete daily tracking, including end of day course evaluation and trainee assessments

4. Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes

5. Maintain updated course and training evaluations for management review

7. Gathers documents and distributes clear information from updates received by corporate training and the client

9. Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents via TNI’s and refresher sessions

10. Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date

**Trainer - Skills**

Ø Outstanding customer service skills and dedication to providing exceptional customer care

Ø Must be self-motivator and self-starter

Ø Excellent facilitation skills

Ø Exceptional listening skills

Ø Solid time management skills

Ø Must be able to effectively deal with internal & external stakeholders

Ø Creative ability & writing proficiency

Ø Ability to multitask and successfully operate in a fast paced, team environment

Ø Must adapt well to change and successfully set and adjust priorities as needed

**Trainer - Minimum requirements**

1. 2-3 years of BPO Experience with 6-12 months of experience in training delivery

2. Graduate / 3-year Diploma

3. Excellent verbal, written and interpersonal communication skills

4. Must be proficient with Microsoft Office (Word, Excel, PowerPoint)

5. Excellent presentation skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹600,000.00 - ₹700,000.00 per year

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO: 1 year (required)
- Customer service Trainer: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 7011720572


  • Bpo Trainer

    7 months ago


    Delhi, Delhi, India Apogee Service Pvt. Ltd Full time

    Profile - BPO Trainer Must have Experience of 2yr. in BPO Industry. **Job Description**: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training experienced employees on...

  • Computer Trainer

    9 months ago


    Delhi, Delhi, India MSME TC ELECTRONICS SERVICE AND TRAINING CENTRE Full time

    Job Summary: Computer science Trainer/ Programming language trainer **Requirements**: - Mastering MS Excel/ PowerPoint/ Word and Web Designing - Knowledge of programming languages like Java/Python - Delivering highly interactive lectures and course curriculum designing - Knowledge of IOT and Android App Development is an added advantage Schedule: - Day...

  • Trainer

    2 days ago


    Delhi, India looper development Services privet limited Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice,...

  • Sales Trainer

    7 months ago


    Delhi, Delhi, India Crowning Consulting Full time

    **Job Title**: Sales Trainer - Car Dealership **Responsibilities**: Develop and conduct sales training programs for dealership staff. Train sales representatives on product knowledge, sales techniques, and customer service skills. Provide coaching and feedback to improve sales performance and customer interactions. Collaborate with management to identify...

  • Hospitality Trainer

    7 months ago


    Uttam Nagar, Delhi, Delhi, India Flywide Aviation institute pvt ltd Full time

    A hospitality trainer is a professional responsible for training individuals within the hospitality industry, which includes sectors such as hotels, restaurants, resorts, and other related businesses. Their primary goal is to enhance the skills and knowledge of employees to ensure high-quality service, customer satisfaction, and efficient operations within...

  • Service Trainer

    6 months ago


    Delhi, Delhi, India Vecmocon Technologies Full time

    **Company Description**: We are a Vehicle Intelligence & Analytics startup incubated at IIT Delhi working in the sustainable and clean mobility space. Vecmocon is making the EV ecosystem smart, connected and reliable by using its state-of-the-art solutions and data-centric approach, to drive the electric mobility and clean energy revolution in India. We make...

  • Sales Trainer

    16 hours ago


    Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time

    Company Description Aimlay Pvt Ltd (Recruitment) in Rohini started as an educational counseling service for students seeking academic excellence. Over time, we expanded our services to assist working professionals in completing their education and securing admissions in reputable universities. Our reputation for providing professional guidance and support...

  • Process Trainer

    7 months ago


    Delhi, India Vimerse Infotech Inc. Full time

    Job Tittle - Process Trainer Location - Moti Nagar, Delhi **Key Responsibilities: - ** 1. Training & Development 2. Training Delivery 3. Assessment and Evaluation **Qualification**: - Bachelor's degree in a relevant field preferred. - Previous experience as a Process Trainer in the BPO industry is a plus. - Strong knowledge of BPO processes and...

  • Sales Trainer

    4 weeks ago


    Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time

    Company Description Aimlay Pvt Ltd (Recruitment) in Rohini started as an educational counseling service, helping students and professionals achieve academic excellence and complete their education. With a growing reputation, we now assist hundreds of students in getting admission to reputable universities and colleges, aiming for broader impact and...

  • Hair Trainer

    7 months ago


    Delhi, Delhi, India ThriveForce Private Limited Full time

    If you are passionate about hairstyling and want to be part of a fun working environment & to have an opportunity to work with the World’s largest Hair replacement company continue reading! **Who are we looking for?** A hair trainer who will be responsible for teaching and training hair professionals on the latest trends, techniques, and products in the...

  • Hair Trainer

    7 months ago


    Delhi, Delhi, India MNR Solutions Pvt Ltd Full time

    Hiring - hair trainer location - Delhi Exp. 15 yrs. + **Who are we looking for?** A hair trainer who will be responsible for teaching and training hair professionals on the latest trends, techniques, and products in the hair industry. The job description for a hair trainer may include the following responsibilities: 1. Develop and deliver training...

  • Corporate Trainer

    7 months ago


    Janakpuri, Delhi, Delhi, India Virtualteam Finserv Private Limited Full time

    Greeting..!! We are looking for a Trainer to train our collection and recovery group (BFSI/Banking process on the following Soft skills Communication skills Query resolution Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to customer support group and concerned...

  • Academic Trainer

    7 months ago


    Delhi, Delhi, India Junior Delhi School Full time

    **A) Training** - Conduct Online classes (after alignment with curriculum) - Assist in providing support in training classes - Facilitate and deliver learning solutions and develop in-house training programs - Mentor students/staff in retail management skills and customer service - Assist in any social programmes (HT or BWT) training / coaching - Co-develop...

  • Sales Trainer

    3 days ago


    New Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time

    Company DescriptionAimlay Pvt Ltd (Recruitment) in Rohini started as an educational counseling service for students seeking academic excellence. Over time, we expanded our services to assist working professionals in completing their education and securing admissions in reputable universities. Our reputation for providing professional guidance and support has...

  • Sales Trainer Bb Champ

    2 months ago


    Delhi, Delhi, India Mercury Solutions Limited Full time

    Beat Trainer JD- BB CHAMP Designation:Beat Trainer Payroll:Mercury Solutions Ltd Client: Bharti Airtel The Field Sales Trainer for Broadband Services is responsible for equipping the sales team with the skills, knowledge, and strategies necessary to effectively sell broadband services. This role involveshands-on training in the field, developing training...

  • Crew Trainer

    4 months ago


    South Delhi, Delhi, Delhi, India Camrin Airhostess academy Full time

    **Job Title**: Aviation Trainer **Location**: South Extension, New Delhi - 110049 **Department**: Airhostess Training **Position Type**: Full-Time/Part-Time **QUALIFICATIONS -** - Must have 2-5 years of experience as a cabin crew. - Must have 1- 5 years of experience as a trainer. - Trainer experience should be only from any renowned airhostess...

  • French Trainer

    4 months ago


    South Delhi, Delhi, Delhi, India Camrin Airhostess academy Full time

    **Job Title: French Trainer[female]** **Location**: South Extension-1 **Key Responsibilities**: - **Curriculum Development**: - Design and implement engaging lesson plans tailored to the needs of airhostess trainees. - Incorporate aviation-specific vocabulary and scenarios to provide relevant context for learners. - **Instruction**: - Deliver...

  • Bpo Trainer

    4 days ago


    New Delhi, India M-Core Industries PVT LTD Full time

    We are looking for a dynamic BPO sales trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions. Preparing procedures and policies regarding sales techniques. Scheduling and conducting training sessions on various sales related topics to prepare and support new employees. Observing the daily operations...

  • Sales Trainer

    2 days ago


    New Delhi, India Aimlay Full time

    Company DescriptionAIMLAY is a Global and Top-Notched Educational and Writing service platform for WORKING PROFESSIONALS. Aimlay offers numerous courses from grade tenth to Ph.D. and provides full-fledged assistance for Ph.D. Holders. With powerful connections and collaborations with universities across India, Aimlay aims to improve lives by providing...

  • Boxing Trainer

    7 months ago


    Delhi, India Cult.Fit Full time

    **Group Company**: Cultfit Healthcare Pvt Ltd **Designation**: Associate Trainer (CLT_TR_BOX.Associate Trainer) **Team Description** If you have a passion for training and motivating people around you while delivering stellar customer experience, then we’ve got the role for you. Keep your passion for fitness alive and turn your hobby into your...