Supervisor Global Exceptions Ops 1

2 weeks ago

Bengaluru, India PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

**Job Description**:
**Duties**:

- Responsibilities may include working any funds movement exception policy question or process question
- Lead a team of teammates dedicated to PayPal Inc. exceptions
- Partner with management on projects that will require manual money movement
- Be able to communicate with the DEV team for all issues related to Correction Tool/Paylutions
- Maintain the documentation for the new Exceptions Management Policy approval process across PayPal Inc.
- Provide direction and strategic planning to management regarding necessary changes and updates; including policies, upgrades, and customer care issues for exception management funds movement
- Partnering with accounting and finance on Correction Tool/paylution related process
- Review, Approve and Execute Correction Tools from the CCTR2 tool and the Paylutions platform
- Assist with Wire out issues and wire out controls/ request
- Edit and create training material and Standard Operations procedures for department and the Ability to present the material to team and management

**Job Requirements**
- Strong verbal skills for communicating with other internal groups and external vendor contacts
- Coaching and leading a team of high performing team mates
Detail orientation and ability to research and analyze data for posting funds and transactions to customers’ accounts
- Familiarity with payment processing and/or posting of funds to customers PayPal Inc. account type
- Understanding of the Correction Tool/Paylution program and process
- Ability to learn and adapt to new software technologies
- Must be able to work independently on projects with internal and external partners
- Requires broad base of PayPal tools, processes and products.
- Ability to work independently on critical, compliance related account review
- Ability to maintain high standard of accuracy and consistency on an ongoing basis
- Proficiency in Excel processes - required
- Ability to thrive in a fast-paced environment while maintaining task routines
- Ability to meet production expectations while performing additional tasks as needed after proper cross training
- Able to analyze complex customer situations
- Completes the appropriate set of actions to resolve/ progress standard and complex cases and educates the customer on processes or actions to come to timely resolution with their current issue and how to avoid issues in the future
- Experienced in analyzing data and information and consistently makes the right decisions / develops reusable solutions
- Driven to understand and use new systems and processes
- Expert on multiple business processes and/or less common cases/process scenarios
- Quickly becomes proficient in new functional or technical skills
- Supports projects and provides relevant data and insights
- Presents data driven recommendations and solutions
- Takes ownership of and delivers on business goals and understand what he/she has to do on project
- Strong prioritization skills when handling a variety of tasks
- High levels of self-awareness and adapts style to facilitate resolution and avoid unnecessary conflict
- Demonstrates ability to lead small projects. Able to seek out /leverage relevant data and insights to improve customer experience
- Sets aggressive goals and pushes others to achieve extraordinary results. Helps and coaches’ others to drive for results, and overcome difficulties
- Remains objective when analyzing a situation /problem. Does not allow personal views to skew the analysis and decisions are made based on facts and unbiased reasoning

**Education**
- 4 year College degree in Accounting or Business Management preferred
- High School Diploma Required

**Experience**
- 3+ relevant work experience in Global Exceptions Operations preferred
- One plus years of team leadership preferred
- 6 years PayPal Inc. experience required
- Experience within Customer Support and Financial Services, transaction processing, banking, ACH Support, or ACH exception processing preferred
- Thorough knowledge of PayPal Inc. transaction flow highly desired
- Working knowledge of the Correction Tool and Paylution system and product
- Basic Accounting Skills for questions on funds movement

Daytime/evening and some weekends Hours. Please contact the hiring manager for more information.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resour

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