Processor

5 days ago


Pune Maharashtra, India Wipro Limited Full time

Pune, India
- DOP
- 3072359

**Job Description**:
**Role Purpose**
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._

**Do**
- **Support process by managing transactions as per required quality standards**
- _Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue_
- _Update own availability in the RAVE system to ensure productivity of the process_
- _Record, track, and document all queries received, problem
- solving steps taken and total successful and unsuccessful resolutions _
- _Follow standard processes and procedures to resolve all client queries_
- _Resolve client queries as per the SLA’s defined in the contract _
- _Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients_
- _Identify and learn appropriate product details to facilitate better client interaction and troubleshooting _
- _Document and analyze call logs to spot most occurring trends to prevent future problems_
- _Maintain and update self-help documents for customers to speed up resolution time_
- _Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution_
- _Avoids legal challenges by complying with service agreements_
- **Deliver excellent customer service through effective diagnosis and troubleshooting of client queries**
- _Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions _
- _Assist clients with navigating around product menus and facilitate better understanding of product features _
- _Troubleshoot all client queries in a user-friendly, courteous and professional manner_
- _Maintain logs and records of all customer queries as per the standard procedures and guidelines_
- _Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business _
- _Organize ideas and effectively communicate oral messages appropriate to listeners and situations_
- _Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs_
- **Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**
- _Undertake product trainings to stay current with product features, changes and updates_
- _Enroll in product specific and any other trainings per client requirements/recommendations_
- _Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client_
- _Update job knowledge by participating in self learning opportunities and maintaining personal networks_

**Stakeholder Interaction**

***

**Stakeholder Type**

**Stakeholder Identification**

**Purpose of Interaction**

**Internal**
- Team Leaders_
- Performance review_
- HR- Hiring and employee engagement and retention_
- Training Team_
- Capability development_
- Technical Lead_
- Training, issue escalation/ resolution_

**External**
- Client_
- Query Resolution_

**Display**

Lists the competencies required to perform this role effectively:

- **Functional Competencies/ Skill**
- Process Knowledge - Knowledge of assigned process, tools and systems - **Foundation to Competent**

**Competency Levels**

**Foundation**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**Competent**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**Expert**

Applies the competency in all situations and is serves as a guide to others as well.

**Master**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- **Behavioral Competencies**
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication

**Deliver**

**No.**

**Performance Parameter**

**Measure**

1.

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2.

Self
- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mortgage(Originations)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other character



  • Erandwane, Pune, Maharashtra, India FUNDSUTRA CAPITAL ADVISORY PRIVATE LIMITED Full time

    **Job Role: Business Loan Processor** **Responsibilities**: The **Loan Processor Job** includes the following: - Calculating the credit status of the loan applicants via background investigation. - Interviewing the loan applicants to assess their qualifications for obtaining loans. - Finalizing all the applicable non-financial and financial norms and...

  • Data Processor

    3 weeks ago


    Pimpri-Chinchwad, Maharashtra, India IOConnect Software Solutions Pvt Ltd Full time

    Input and manage incoming data with accuracy, ensuring all information is correctly entered into the company’s database system. - Perform data verification and cleanup to remove duplicates and correct errors, maintaining the integrity of the database. - Generate and distribute reports based on data analysis, providing insights and summaries for other...

  • Loan Processor

    2 months ago


    Pune, India Vibgyor Advisors Pvt.Limited Full time

    **Job title** - Loan processor **Company overview -** Vibgyor Advisors is a first-generation firm focusing on financial services. It works across various segments, providing a wide range of financial services to its esteemed clients. It advises individuals as well as corporates on their various requirements with a client-centric...

  • Associate Processor

    3 weeks ago


    Pune, India Smith & Lloyd Business Services LLP Full time

    **Role & responsibilities**: **Essential Job Functions**: - Reviewing and analyzing documents and confirming all systems information is up to date and complete - Maintain daily workflow prioritization to ensure pipeline management meets required productivity - Identify all documents required for initial underwriting, according to a pre-determined checklist...


  • Pune, Maharashtra, India Jobizza multiple service Full time

    Job Title: Ecommerce Order Processor Experience:3+ Overview: As an Ecommerce Order Processor, you will play a critical role in ensuring smooth operations within all ecommerce platforms. You will be responsible for processing orders accurately and efficiently, managing inventory levels, and collaborating with various teams to meet customer demands and...

  • Invoice Processor

    7 days ago


    Mumbai, Maharashtra, India SKYLARK HR SOLUTIONS Full time

    **Skylark Hiring!!!** Job Role: Customer Service Associate-Invoice Processor Experience: 1+yrs Job Location: Mumbai "Capture all related costs accurately against the SO #s to be able to arrive at the true GP "Verification of OSB report a. Check the OSB report against the consolidated summary of SO # and PO values received from finance b. Verify that...

  • Order Processor

    2 weeks ago


    Mumbai, Maharashtra, India HR POWER PAK Full time

    **Position Title**:Order Processor **Location**: Andheri **Experience**: 1-3Years **Salary**:15k-25k **Position Overview**: **Key Responsibilities**: 1. Greet customers warmly as they enter the café and provide them with menus. 2. Take customers' orders accurately and enter them into the POS (Point of Sale) system promptly. 3. Provide recommendations...


  • Pune, Maharashtra, India Clean Harbors Full time

    **About CleanHarbors** Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000...

  • Data Processor Exp

    2 months ago


    Mumbai, Maharashtra, India Datamatics Global Services Limited Full time

    Experience- 2 - 3 years of experience- Qualifications- Bachelor’s or advanced degree/BSC/MSc, BCA, MCA, BE/BTech and MTech.- Mandatory Skills- Proven experience as a Data Processor, preferably in Market Research domain- Job Desc- Job Title - Data Processor - Job Location - Mumbai, India **Role Summary** **Key Responsibilities** - Proven experience as a...

  • Data Processor Exp

    4 days ago


    Mumbai, Maharashtra, India Datamatics Global Services Limited Full time

    Experience- 2 - 3 years of experience- Qualifications- Bachelor’s or advanced degree/BSC/MSc, BCA, MCA, BE/BTech and MTech.- Mandatory Skills- Proven experience as a Data Processor, preferably in Market Research domain- Job Desc- Job Title - Data Processor - Job Location - Mumbai, India **Role Summary** **Key Responsibilities** - Proven experience as a...


  • Turbhe Khurd, Navi Mumbai, Maharashtra, India Gosource Digihub Pvt Ltd. Full time

    Hiring for US Mortgage Loan Process Process (US Mortgage) Experience - 1-3 years - Responsible for managing the pipeline of loans and supporting the processing/Underwriting. - Must have experience of working on Encompass - Should be aware of all mortgage-related documents - Someone who has worked with mortgage broker and has processed loans from start to...

  • Loan Processor

    1 week ago


    Vile Parle, Mumbai, Maharashtra, India Olives Suppliers and Marketers Full time

    **Job Title: Loan Processor** **Location**: [Andheri East] **Job Type**: Full-time **Overview**: **Responsibilities**: - Gather all necessary documentation from borrowers, such as pay stubs, tax returns, bank statements, and legal documents. - Analyze financial information to assess borrower qualifications and determine loan eligibility. - Prepare and...

  • Night Shift

    1 week ago


    Airoli, Navi Mumbai, Maharashtra, India Neural IT Full time

    Designation: Data Processor Qualification: Any Graduate Experience: Any Graduate Skills Required: Excellent Computer Operating skills. Good Communication skills in English. Knowledge/Abilities Required: MS-Word, MS-Excel, and Internet Applications. Roles & Responsibilities: Reporting daily work to Team Lead. Document Generation. Generating New...


  • Airoli, Navi Mumbai, Maharashtra, India Neural IT Pvt. Ltd. Full time

    Designation: Data Processor Qualification: Any Graduate Experience: Any Graduate Skills Required: Excellent Computer Operating skills. Good Communication skills in English. Knowledge/Abilities Required: MS-Word, MS-Excel, and Internet Applications. Roles & Responsibilities: Reporting daily work to Team Lead. Document Generation. Generating New...


  • Airoli, Navi Mumbai, Maharashtra, India Neural IT Pvt. Ltd. Full time

    Designation: Data Processor Qualification: Any Graduate Experience: Any Graduate Skills Required: Excellent Computer Operating skills. Good Communication skills in English. Knowledge/Abilities Required: MS-Word, MS-Excel, and Internet Applications. Roles & Responsibilities: Reporting daily work to Team Lead. Document Generation. Generating New...

  • Associate Processor

    2 months ago


    Pune, India Mphasis Full time

    Processor Level Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing...

  • Associate Processor

    7 days ago


    pune, India Mphasis Full time

    Processor Level Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing...

  • Associate Processor

    3 weeks ago


    Pune, India Mphasis Full time

    Processor Level Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing...


  • Vashi, Navi Mumbai, Maharashtra, India Mortgagebiz Full time

    Our local credit union is currently experiencing rapid growth. We are interested in expanding our capacity to provide mortgage loans to home buyers, and we are looking for a fresher or an experienced Loan Processor to join our team. The successful applicant will be responsible for accurately managing residential and commercial real estate loan documentation...

  • Processor

    3 weeks ago


    Pune, Maharashtra, India Wipro Limited Full time

    Pune, India - DOP - 3079671 **Job Description**: **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** - **Support process by managing transactions as per required quality standards** - _Document all pertinent...