Pd

2 months ago


Gurugram Haryana, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and **expertise** in data, technology, and AI.**

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**Responsibilities**

**Respond to applicant questions & **resolve** **issues.**

**Operate **i**n compliance with laws & **Regulations.**

**Dealing with **complex **solution-based** calls**.**

**Rea**ding complex & sensitive customer situations** and dealing with it **accurately**.**

**Consistently Deliver First Class Service**.**

**Exceptional Time management skills**.**

**Assess risks and investigate for fraudulent activity with a keen eye**.**

**Qualification **we **seek** in you**

**Minimum Qualifications**

**Knowledge of all Latitude/GEM Finance Credit Card products & LFS host systems**

**Knowledge of AUS & NZ Privacy legislation**

**Previous** Fraud/Scheme Chargebacks related experience**

**Excellent communication skills - verbal and **written.**

**Should have **sound computer **knowledge**.**

**Needs to be good at **multitasking.**

**Shift Details**

**Weekend Shift Coverage - **Yes**

**Working Hours**:8.5** **Hrs**

**Shift window**:

- **2** am - **3** pm IST**

**_
Job_**_Process Developer_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 19, 2024, 12:43:14 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_


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