Patient Care Executive Level-1

3 weeks ago


Delhi, India Max Healthcare Full time

MHC/16014
- Front Office
- Blk-Max Super Speciality Hospital
Posted On
-28 Mar 2024
-Required Experience
-2 - 4 Years
-Basic Section

No. Of Openings

1

Designation

Patient Care Executive - Level 1

Employee Category

Front Office

Closing Date

31 May 2024
- Organisational

Company

MHC

Entity

Dr. B. L. Kapur Memorial Hospital, ( A Unit Of Lahore Hospital Society)

Department

Front Office

Sub Department

Front Office

Country

India

State

DELHI

City

New Delhi

Cluster

Cluster 2

Sub Cluster

Cluster 2

Payroll Location

BLK

MIS Location

BLK

Physical Location

BLK-Max Super Speciality Hospital
- Skills

Skill
- Job Description

**Patient / Customer Care**:

- To manage the “Total Customer Experience Questionnaire” process & follow through customer requests.

**Job Knowledge**:

- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.

**Process Orientation/Documentation**:

- To efficiently handle appointment, admission and discharge of patients.
- To ensure timely invoice generation with accuracy.
- To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.
- To ensure timely registrations & timely report delivery.
- To ensure timely submission of deposited cash/cheque/drafts/ credit slips to Finance.
- To have complete orientation of IMS system of Hospital.
- Comply with the service quality Process, environmental & occupational issues & policies of the respective area.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.

**People Orientation**:

- To maintain and contribute to cordial inter and intra team relations.

**Cost & Revenue**:

- To effectively utilize Hospital Information System, EPABX system and other software provided.

**Discipline**:

- To be well groomed, punctual & adhere to company policies and practices.



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