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Patient Care Executive Level-1
3 weeks ago
MHC/16014
- Front Office
- Blk-Max Super Speciality Hospital
Posted On
-28 Mar 2024
-Required Experience
-2 - 4 Years
-Basic Section
No. Of Openings
1
Designation
Patient Care Executive - Level 1
Employee Category
Front Office
Closing Date
31 May 2024
- Organisational
Company
MHC
Entity
Dr. B. L. Kapur Memorial Hospital, ( A Unit Of Lahore Hospital Society)
Department
Front Office
Sub Department
Front Office
Country
India
State
DELHI
City
New Delhi
Cluster
Cluster 2
Sub Cluster
Cluster 2
Payroll Location
BLK
MIS Location
BLK
Physical Location
BLK-Max Super Speciality Hospital
- Skills
Skill
- Job Description
**Patient / Customer Care**:
- To manage the “Total Customer Experience Questionnaire” process & follow through customer requests.
**Job Knowledge**:
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
**Process Orientation/Documentation**:
- To efficiently handle appointment, admission and discharge of patients.
- To ensure timely invoice generation with accuracy.
- To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.
- To ensure timely registrations & timely report delivery.
- To ensure timely submission of deposited cash/cheque/drafts/ credit slips to Finance.
- To have complete orientation of IMS system of Hospital.
- Comply with the service quality Process, environmental & occupational issues & policies of the respective area.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
**People Orientation**:
- To maintain and contribute to cordial inter and intra team relations.
**Cost & Revenue**:
- To effectively utilize Hospital Information System, EPABX system and other software provided.
**Discipline**:
- To be well groomed, punctual & adhere to company policies and practices.
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