Patient Care Coordinator Level-1- Front

1 week ago


Delhi, Delhi, India Max Healthcare Full time
Front OfficeBlk
Required Experience
4 Years

  • Posted On
-23 Nov 2023

  • Basic Section
No. Of Openings
2
Designation
Patient Care Coordinator - Level 1
Employee Category
Front Office
Closing Date
31 Jan 2024
Organisational
Company

MHC
Entity
Dr. B. L. Kapur Memorial Hospital, ( A Unit Of Lahore Hospital Society)
Department
Front Office
Sub Department
Front Office
Country
India
State

DELHI
Max_Zone
Others
Location

BLK
Skills

Skill

  • Job Description
  • To lead by example in exhibiting high levels of service orientation and proactive customer handling.
  • To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
  • To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
  • To supervise daily scrolls of all Patient Care Coordinators on shift.
  • To ensure accurate and timely registrations & report movement.
  • To ensure timely action on "Total Customer Experience Questionnaire" feedback received.
  • To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
  • To handle inter and intra departmental coordination.
  • To effectively utilize Hospital Information System, EPABX system and other software provided.
  • To be well groomed, punctual & adhere to company policies and practices.
  • To have complete orientation of QMS and EMS system of Hospital.
  • To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
  • To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
  • To comply with patient safety policy.


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