Patient Care Coordinator Level-1- Front
1 week ago
Required Experience
4 Years
- Posted On
- Basic Section
2
Designation
Patient Care Coordinator - Level 1
Employee Category
Front Office
Closing Date
31 Jan 2024
Organisational
Company
MHC
Entity
Dr. B. L. Kapur Memorial Hospital, ( A Unit Of Lahore Hospital Society)
Department
Front Office
Sub Department
Front Office
Country
India
State
DELHI
Max_Zone
Others
Location
BLK
Skills
Skill
- Job Description
- To lead by example in exhibiting high levels of service orientation and proactive customer handling.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
- To supervise daily scrolls of all Patient Care Coordinators on shift.
- To ensure accurate and timely registrations & report movement.
- To ensure timely action on "Total Customer Experience Questionnaire" feedback received.
- To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
- To handle inter and intra departmental coordination.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
- To comply with patient safety policy.
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