Customer Service Representative

2 weeks ago


Salt Lake Kolkata West Bengal, India RFS Business Solutions Full time

**Key Responsibilities**:

- Assist customers with any troubles or inquiries they might have.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
- Provide troubleshooting and technical assistance to customers.
- Assess customer needs and translate them into solutions.
- Understand and explain a customer's account balance and provide the means to make necessary changes to their payment processes, such as for bounced payments.
- Calmly assist customers in emergencies by coordinating contact with other personnel on the team.
- Escalate higher-level customer problems to managers.
- Log all phone calls into MONDAY and prepare reports for management as needed.
- Build SOPs and FAQs as the job role continues to ensure consistent responses.
- Perform other duties as assigned.

**Requirements**:

- Must be able to work night shifts (6:30 PM to 3:30 AM).
- Must speak fluent English.
- Proven experience in handling US customers.
- Experience in rental property management is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using customer service software and tools (e.g., Buildium, MONDAY).

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Fluent English (preferred)

Work Location: In person

Expected Start Date: 12/06/2024



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