Service Desk-japanese

2 weeks ago


A F Station Yelahanka Bengaluru Karnataka, India Abhidi solution SDN BHD Full time

Key responsibility would be Operations services for Zoom platform

Responsible for all operations activities e.g. Incident management, change management, service request.

Understanding of the Digital Industry with a focus on Digital Workplace domain including Voice, Video, Conferencing services and other collaboration services.

Detailed understanding of ITIL framework

Exposure and inclination towards Analytics and Numbers

Good Analytical skills - well versed with MS Office (Word, Excel, PowerPoint) to prepare proposals, financial business cases and data analysis

Collaborate with cross-functional teams to understand user requirements and provide technical support for Zoom-related queries.

Manage and administer the Zoom platform, including user and DID provisioning, permissions management, and integration with other tools.

Implement and enforce security best practices, including encryption, authentication, and access controls, to protect sensitive information.

Stay updated with the latest Zoom features and updates and evaluate their applicability to our business needs.

Assist in training employees and clients on how to effectively use Zoom features and functionalities.

Analyze usage data and generate reports to identify trends, usage patterns, and areas for improvement.

Collaborate with IT teams to integrate Zoom with other communication tools and systems.

Monitor and troubleshoot technical issues related to audio, video, and connectivity during Zoom sessions.

Pay: ₹100,000.00 - ₹200,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)


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