Supervisor Operations

4 weeks ago


Bengaluru Karnataka, India BCD Full time

**Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo**

**Team Leader**
- Full time, Bangalore_

Do you love meetings and events, everything that connects people? Are you excited to shape a new event experience for our clients and strive for excellence? Are you ready to take our excellent Events Solutions team to the next level? Then we're happy to meet you.

**As a Team Leader, you will**
- Create and maintain a positive and professional learning environment
- Develop process curriculum by attending conference calls and meetings to identify customer requirements
- Partner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and to determine specific training needs for the staff
- Create high quality deliverables within projected deadlines
- Monitor effectiveness of the training program and make recommendations for improvement when necessary
- Maintain good working relationship with all BCD Travel personnel
- To coach and provide support to the staff for the assigned process
- Ability to work in flexible shifts
- Assume and perform other duties and responsibilities not specified / outlined herein, as requested

**About you**
- Possess basic competency in any of the SSC Bangalore process operations
- Preferably has experience in travel domain
- Expert hands-on knowledge on all aspects of the travel reservations process and technology products, including airline GDS
- Strong problem solving and process reengineering skills
- Ability to train/assist staff on weekends and during overnight hours when necessary
- Ability to understand the big picture and offer suggestions and feedback to improve the overall operation
- Proven excellence in customer service delivery
- Good oral and written communication skills. Ability to foster effective teamwork and demonstrates adaptability and flexibility
- Ability to motivate, coach, and develop staff.
- Demonstrates personal and organizational integrity
- Manage multiple tasks from BCD Travel regions as and when necessary
- Good follow-through on goals, plans, and projects

**Interested?**

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply



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