Patient Communications

2 months ago


Ahmedabad, India The English Channel Full time

**Graduate/ Under-graduate who are career-oriented**
**Freshers or 1-3 years of customer service experience**
**US/ UK Call center/ BPO experience preferred**

**Deliverables**
- Answer high-volume calls from patients and Providers’ offices.
- Make outbound calls to referring doctors, patients, and insurance companies to get updated insurance or demographic information on patient accounts
- Utilize resources to troubleshoot and resolve patient issues.
- Use full product knowledge of at least two ABC Company therapies to service patients
- Communicate effectively with various departments within Revenue Cycle Management
- Research explanation of benefits (EOBs) and/or denials in the system to assist patients and explain balances
- Escalate more complex inquiries to Senior Customer Service Specialist for support and resolution.
- Update billing system with updated patient demographic information Education & experience

**Knowledge, skills, & abilities**
- Excellent written and verbal communication skills.
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Revenue Cycle Management workflows related to patient communication
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹36,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Ahmedabad, Ahmedabad - 380054, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8905136117



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