Outbound Tour Executive
2 months ago
**Role**
**Outbound Tour Executive - Operations**
**Location**
Thane, Mumbai
**Shift**
9:00AM to 5:00PM (Day Shift)
**Timeline**
2 Weeks
**About the Client**
Our client is a fast-growing Destination Management Company for New Zealand, focused on the Indian outbound market. The DMC is a Qualmark Gold-rated Travel & Tourism player in New Zealand and is part of a Hotel Management Group who are counted as a top player in the Hospitality Sector in New Zealand.
With a strong network of premium hotels and leading logistic players in New Zealand, and with in-depth expertise in local tourism and key destinations, the DMC is well positioned to become a premium destination management company in the region.
**About the Role**
**KRAs**
**Destination Operations**
- Design tour packages as per clients' requirements.
- Collaborate closely with the New Zealand office to customize packages, plan itineraries, set pricing, and create unique experiences for individual proposals.
- Timely follow-up on proposals sent.
- Communicate with Vendors when required.
- Handle agents professionally, ensuring smooth communication and operations.
- Able to compare quotes on various sites and quote ahead.
- Provide 24/7 support to clients while they are on tour, assisting with any needs or issues that arise.
- Manage emergencies effectively to ensure clients have a seamless and enjoyable travel experience.
**Support Role**:
- Developing & maintaining close partnerships with Outbound Travel Agents and Tour Operators.
- Management of packages & inventory on the channel manager/extranet.
- Coordinate seamlessly between Sales, Marketing, and teams in India and New Zealand while handling queries and bookings.
- Providing market and competitor insights.
- Participate in specialised travel fairs, promotional events, and sustainable travel initiatives as and when needed.
**Preferred Qualification and Experience**:
- Preferably postgraduate degree in travel & tourism sector.
- Ability to handle emergencies.
- Experience in drafting tour packages and itinerary preparation.
- Extensive knowledge of the Travel & Tourism sector and Outbound market segmentations in India.
**Skills**:
- Strong negotiating skills.
- Attention to detail
- Excellent written and verbal communication.
- A keen eye for aesthetics and details.
- Crisis management/escalation management.
- Collaboration skills
**Job Types**: Full-time, Permanent
Pay: ₹420,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Application Question(s):
- What is your notice period in the current organisation?
**Experience**:
- Outbound Tour Operations: 3 years (preferred)
- total work: 6 years (preferred)
Work Location: In person
Expected Start Date: 15/10/2024
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