Customer Relationship Executive

2 months ago


Ramanathapuram, India James and co Pvt Ltd Full time

Handling all incoming customer queries and questions
- Providing the appropriate service and information.
- Referring problematic issues that they cannot solve to management.
- Resolving customer complaints.
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
- The ability to actively listen to customers so they can adequately gauge and address their needs.
- Excellent verbal communication skills to clearly share and relay information.
- Computer literacy, including knowledge of relevant software packages, such as CRM systems & Ms-Office.
- The ability to remain calm and polite when dealing with complaints or challenging clients.
- Strong problem-solving skills to determine the best possible solutions for client issues
- Adhering to a company’s policies and procedures at all times when assisting customers.

**Salary**: ₹13,000.00 - ₹16,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus


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