International Voice Process

2 months ago

Viman Nagar Pune Maharashtra, India Epiv Solution And Services Full time

**Responsibilities**:
1. Handle outbound and inbound calls to customers located in various international regions.

2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3. Maintain professionalism and courtesy while communicating with customers at all times.

4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5. Document all customer interactions and transactions accurately in the company's database.

6. Meet and exceed performance targets, including call quality metrics, sales targets, and customer satisfaction goals.

7. Collaborate with team members and other departments to resolve customer issues and improve processes.

8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9. Adhere to all company policies, procedures, and compliance regulations.

Qualifications:
1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus).

2. Strong interpersonal skills and the ability to build rapport with customers.

3. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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