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Customer Care Executive

3 months ago

Gurgaon, India Kesaria Rubber Industries Pvt Ltd Full time

**Job Title**

Customer Care Executive ( Female) From Car Showroom

**Level/Grade**

L-1

**Department**

Sales & Marketing

**Location**

Sec 48, Gurgaon (Head Office)

**To whom this position reports?**

**(Designation/Department)**

Director/Top Management

**Roles and Responsibilities:

- **

1. Providing last -day punched order details for our sales team.

3. Regular follow - ups to material will get dispatched according to the given date by the production team.

4. Handling all after - sale inquiries from Quotations to payments relative ,concerned with the freights ,etc

5. Care for every mail regarding any query and take responsibility for the soonest and most accurate action through me or the relative department.

6. Take care of prior /urgent dispatches by putting reminders to the concerned person till the time of dispatch.

7. Providing necessary details to the production team through regular follow - ups which helps to bring out improvement during their MIS.

8. Providing necessary data to the sales excellence team at their convenience which wil be helpful to achieve their targets and goals.

9. Regular coordination with different departments like outsourcing, packaging ,etc.

10. Payments issues against the fresh orders I have to maintain.

**EXPERIENCED SHOULD BE FROM AUTOMOBILE, AUTOMOTIVE, RUBBER COMPONENTS ONLY.**

**Minimum Job Requirements**:
**Education**

Graduate

**Experience**

1 to 3 yrs

**Salary**

13k to 18k pm

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Master's (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- total work: 5 years (preferred)
- Customer service in Car Showrooms: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person