Call Centre Operator
1 month ago
**Key Responsibilities**:
Team & Client Call Management: Respond to and manage calls from doctors, providing information and resolving issues related to MyRx services.
Account Setup and Support: Assist doctors with onboarding, including account creation, login support, and troubleshooting any technical issues.
Service Guidance: Provide information on MyRx's services such as teleconsultation, EMR, e-prescription, and patient management tools.
Issue Resolution: Log, track, and resolve any service issues or complaints from doctors, coordinating with relevant teams for quick resolution.
Data Entry and Documentation: Maintain accurate records of interactions and transactions with doctors, ensuring all follow-up actions are documented.
Compliance Adherence: Ensure all calls and doctor interactions adhere to MyRx’s standards, policies, and any relevant healthcare regulations.
**Experience**: Minimum of 1 year in a call center or customer service role, preferably in healthcare or telemedicine.
**Education**: High school diploma or equivalent; Bachelor’s degree is a plus.
**Skills**:
Strong verbal and written communication skills.
Ability to manage time effectively and handle multiple tasks.
Customer-focused with a problem-solving mindset.
Familiarity with healthcare and telemedicine terminology is advantageous.
Professional Attributes:
Excellent attention to detail.
Ability to work under pressure.
Empathetic and patient-centered approach.
**Benefits**:
Competitive salary and performance-based incentives.
Comprehensive health benefits.
Training and professional development opportunities.
**Job Types**: Full-time, Fresher, Internship
Pay: ₹10,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Shift allowance
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)
**Language**:
- Hindi (required)
Work Location: In person
Application Deadline: 20/11/2024
Expected Start Date: 15/11/2024
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