Call Centre Operator

1 month ago


Kokapet Hyderabad Telangana, India MyRx: Health With Care Full time

**Key Responsibilities**:
Team & Client Call Management: Respond to and manage calls from doctors, providing information and resolving issues related to MyRx services.

Account Setup and Support: Assist doctors with onboarding, including account creation, login support, and troubleshooting any technical issues.

Service Guidance: Provide information on MyRx's services such as teleconsultation, EMR, e-prescription, and patient management tools.

Issue Resolution: Log, track, and resolve any service issues or complaints from doctors, coordinating with relevant teams for quick resolution.

Data Entry and Documentation: Maintain accurate records of interactions and transactions with doctors, ensuring all follow-up actions are documented.

Compliance Adherence: Ensure all calls and doctor interactions adhere to MyRx’s standards, policies, and any relevant healthcare regulations.

**Experience**: Minimum of 1 year in a call center or customer service role, preferably in healthcare or telemedicine.

**Education**: High school diploma or equivalent; Bachelor’s degree is a plus.

**Skills**:
Strong verbal and written communication skills.

Ability to manage time effectively and handle multiple tasks.

Customer-focused with a problem-solving mindset.

Familiarity with healthcare and telemedicine terminology is advantageous.

Professional Attributes:
Excellent attention to detail.

Ability to work under pressure.

Empathetic and patient-centered approach.

**Benefits**:
Competitive salary and performance-based incentives.

Comprehensive health benefits.

Training and professional development opportunities.

**Job Types**: Full-time, Fresher, Internship

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)

Work Location: In person

Application Deadline: 20/11/2024
Expected Start Date: 15/11/2024



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