F & B Service Captain (Experienced in Hotel

4 weeks ago


Panaji, India De Mandarin Full time

Completes the daily responsibilities that are set for each individual shift.responsible for supervising the staff, operations, and guests of banquet experiences at restaurants, hotels, or private functions. Their duties include planning dining events, managing the food and beverage service, and tending to guests' requests and complaints.
- promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.
- ensures that Members and guests have a pleasant and memorable dining experience. Monitors setup, maintenance, cleanliness and safety of Dining areas. Supervises and trains the Dining Room Staff to Country Club standards of excellence.
- Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
- Always greet and welcome guests promptly in a warm and friendly manner.
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, glass, etc. throughout the shift.
- Also responsible for others task as and when alloted by its HOD.

**Salary**: ₹11,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Panaji, Goa, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6364756503


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